Customer Service Quality Assurance

Tanya R. Black

**** *. ********* *****

Chandler, AZ 85286

480-***-**** Cell

abkdar@r.postjobfree.com

Academic Preparation:

• Currently Attending University of Phoenix pursuing Bachelors of Arts in Human

Services with emphasis on Training

• Community College of the Air Force, Montgomery, Alabama

• Associate of Applied Science Financial Management 1996 with

Secondary Emphasis in Education and Workforce Training

Technical Experience:

Technical expertise with the following software programs and products:

Microsoft Office applications

Government Accounting Systems including AR/AP/Banking/Security

Lotus Notes

People Soft 9

Web Retrieval System

Professional Experience:

US Food Service Phoenix, AZ June 2006 – 2010

Accounts Payable Clerk

• Liaison between buyer, customer support, divisions, and management

• Apply analytical skills to reconcile, troubleshoot or route product (fuel and food)

information to proper personnel for resolution

• Prepare invoices for payment via reconciling each line against contracts

• People Soft 9 Trainer – created manual used by employees for instructional needs

and troubleshooting

• Provide excellent customer service to both vendors and employees

• Go-to person for multi-million dollar bulk fuel and tank fuel project between

Pilot Industries and US Food Service

United States Air Force Ellsworth, SD May 2004 – June 2005

Wing Refueling Document Control Officer

• Tracked/reconciled spending & consumption trends for $35M -1Bomber

Aviation fuel program

• Provided reports & briefed Leadership on state and war-time requirements

• Senior counsel to commander, senior, intermediate and first-line supervisors on

employee performance appraisals, award recommendations, retirement, and

work-flow management

• Improved quality control processes to assure correct working flow of normal

day-to-day operations as well as state of war assignments

•

United States Air Force Ellsworth, SD July 2001 – May 2004

Comptroller Superintendent (Advisor to commander for professional and personal

development of 45-person staff)

• Liaison between commander and state & government agencies for issues

• Identified and secured personnel allocations to meet training/support needs

• Provided written and oral regulatory guidance for over 4,000 personnel

• Ensured unit’s execution of $270M entitlements, accounts payables &

receivables followed letter of law via 211 item Quality Assurance program

• Analyzed processes and developed resolutions for material weaknesses

United States Air Force Tucson, AZ July 2000 – July 2001

Chief, Customer Support/Deputy Disbursing Officer

• Supervised 12 military and civilian personnel

• Managed $35M in travel costs and 14,000 employee benefits’ program

• Ensured all transactions were entered into automated databases and paid

promptly Oversaw 20,000 travel vouchers worth $35 million

• Oversaw entire customer service branch which entailed phone, email and office

visits for both military and civilian personnel

• Kept leadership apprised of successful and adverse trends affecting goals

• Oversaw Bank management for installations counter-drug mission and over $1M

in daily operating expenses (included electronic funds transfers, check cashing,

bank deposits, us savings bonds and open/closing security)

• Bonded agent authorized to endorse & receive US Treasury checks

• Made sure all financial accounts were balanced “to the penny”

• Provided comprehensive training of 11 paying agents prior to their deployment to

South America

• Disbursed over $47.5 million without any losses

Memberships and Service:

• Capital Campaign Fund recorder, Refuge of Hope Community Outreach

• Mt Olive Outreach member (providing services to seniors to include meals on

wheels and the sick and shut in

• Dobson Academy Chandler, AZ September 2005 – May 2006

Volunteer Junior Achievement Educator

o Led an 8 week course for two 7th grade classes on economic and life

management skills

• Instructor for Professional Development Center Ellsworth, SD 2001-2005

o Suicide prevention and awareness instructor

o “Putting It All Together” (writing performance appraisals)

• Multicultural Awareness Association Ellsworth, SD 2001-2005

Recognitions:

• USA President’s 2005 Bronze Volunteer Service Award

• USAF Air Combat Command Superior Performance Award 2003

• USA Air Force Superintendent of the Year runner up 2004

• USA Air Force Meritorious Service Award – 4 time recipient

• USA Commendation Medal – 4 time recipient

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