Customer Service Management

Caryn B. Bockman

Permanent:

**** ******* *****

Fort Wayne, IN 46815

260-***-****

*******@*****.***

OBJECTIVE: Management position in the retail industry

SUMMARY: More than ten years experience in retail management

Retail Customer Service Manager at Kroger

EXPERIENCE: Retail Customer Service Management

February 1998 to September 2007 Kroger Fort

Wayne, Indiana

Responsible for front end operations including all accounting operations,

corporate assets, customer service, fuel center

. Responsible for 25 to 30 employees

. Management relief

. Shrink

. Weekly Scheduling for cashiers, utility clerks, fuel center, file

clerk, accounting/customer service

. Training, hiring, firing, discipline

. Traveled to other stores to assist in cash management, training,

and support for all aspects of front end operations.

. Western Union

. Money Orders

. Fax

. Bill Pay

. Check Cashing

. Ordering supplies

. Lottery

. Coinstar

. All vending machines

. Store safety

. Stocking

. Trouble shooting POS equipment Personal

Very comfortable with computers, software, and machinery having lived with

and worked among technology enthusiasts in both modern retail and

industrial environments

. References available upon request

. IPFW Nursing Program

Personal

Married 33 years, Mother of two adult sons and a daughter in college

Contact this candidate