JENNIFER GANGER

**** ******** *****

Troy OH, ***73

937-***-****

abkd90@r.postjobfree.com

EXPERIENCE

Jan 2010 - present Emerson

Sidney, OH

International Customer Service Specialist (part-time)

Process incoming orders from Korea and Egypt

Ensure that Letters of Credit are correct and have been received for each

order

Prepare necessary documents for shipping

Coordinate with freight forwarders to ensure shipments going to be picked

up

Prepare necessary documents after loads have shipped (AES, IS09)

Prepare build schedule

Prepare pressure test certificates when necessary

Applications used: Word-Excel-SAS-CICS-AES Gov't Website

Jun 2008 - Dec 2008 Easylink Services

Vandalia, OH

Major Account Support Manager (position eliminated)

Provide escalated customer support for assigned accounts on a 24/7 basis

Run activity reports

Monitor tickets in service system and escalate to appropriate party when

necessary

Create and distribute SLA (Service Level Agreements)reports

Send out notifications to customers when outages or service interruptions

occur

Provide on call support during designated weekends

Project management for new initiatives with assigned accounts

Work with internal departments to solve customer questions and issues

Applications used: -Remedy -Word -Excel -WebFax Admin Tool -Powerpoint

Jan 2008- Jun 2008 Klosterman Baking Company

Springfield, OH

Human Resources Coordinator

Weekly Payroll for approximately 180 employees

Recruit and interview for new positions

Maintain employee records such as employment files, DOT records for drivers

Maintain and update workers compensation files

Input new accidents and keep up to date on treatment progress

Maintain safety files and ensure that monthly training is being completed

Maintain disciplinary files and counsel those close to certain point totals

Attend hearings for ex-employees filing for workers compensation

June 2006 - June 2007 Novacel

Troy, OH

Customer Service Manager (position eliminated)

Oversee Customer Service Dept that handles approx 400 customers

Coordinate with customer and internal departments on shipping requirements

and negotiate with customer to resolve issues and problems if requirements

cannot be met

Personally manage customer relation issues for 100 customers

Make shipping arrangement for air freight orders

Monitor status of customer orders

Resolve issues related to returns and price discrepancies

Quoting

Applications used: -Syteline -Word -Excel -Powerpoint -Lotus Notes

Feb 2005- Mar 2006 Meadwestvaco

Dayton, OH

Associate Decision Support Analyst (position eliminated)

Assure that new products are coded properly

Perform quarterly integrity checks

Maintain product and image database

Maintain product showroom by ordering new products and assisting in resets

Generate standard reports for Sales and Marketing/Ad Hoc Reports

Applications used: -SAP -Access -Word -Excel -Powerpoint -Cognos Powerplay

-Nitro - JDA Space Planning

Mar 2001- Oct 2004 Panasonic Troy, OH

Sr. Sales/Marketing Coordinator (position eliminated)

Serve as a lead resource for challenging customer questions and issues

Maintain an over 350 million dollar forecast

Generate and distribute market data - approx 30 reports each month

Coordinate with customer and internal departments on shipping requirements

and negotiate with customer to resolve issues and problems if requirements

cannot be met

Negotiate problems with internal departments to resolve them to the

customer's satisfaction

Keep all NAFTA Certificates up to date

Complete and forward all necessary paperwork for international loads

Manage customer relation issues for all customers

Generate standard sales reports

Middle month flash report and month end closing

Applications used: -MRP (Mapics) -Word -Excel -Powerpoint -Internet

based research

Dec 1997- July 2000 American Honda Manufacturing

Troy, OH

Office Assistant

Prepared and updated monthly reports - price discrepancies, inventory,

purchase receipts, supplier delivery performance reports, checksheets, past

due dollars

Maintain Logs - countermeasure, drawing request, design changes

Filing

Vendor code research and change requests

Purchase order cancellations

July 1997- Oct 1999 Buckeye Travel Troy,

OH

Part-time HR/Office Administrator (Business closed)

All Human resources related activities

Invoicing

Maintain and balancing of checkbook

A/R, A/P, and Payroll

Weekly reports (airline reporting, agent commission, sales, client

balances)

EDUCATION

2001-2006 Urbana University Urbana, OH

B.S. in Business Management/Administration

4.0 GPA

1996 - 2000 Edison Community College

Piqua, OH

Associates of Applied Science in Business Management

3.5 GPA, National Dean's List, Award of Excellence, Member of Phi Theta

Kappa

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