**** ********* ***** 318-***-****
Shreveport, LA 71108 *********@***.***
Gwen F. Vaughn
Summary of
Qualifications
Exceptional interpersonal communication and human relation skills with more than 15 years of experience in
marketing and training.
• Created and presented workshops • Design/Delivery of training
• Established standards and policies • Coordinate and oversee youth projects and
• Produced courses utilizing instructor-led, events
web-based and blended modalities
Experience
1996-2008 Sales Support Manager - Cumulus Broadcasting
• Designed, developed, and implemented workshops, online instruction and training programs to assist employees to
utilize STRATUS the company’s supported software system.
• Train employees in the daily operations of the sales department. Supported account executives with daily
maintenance of their account list to secure, promote and enhance profitable sales for their client.
• Created and developed training and marketing presentations by using various computer software.
• Created policies regarding the delivery of instruction and the use of the company supported STRATUS operating
system.
1989-1995 Regional /National Coordinator - JBCableAds, Inc.
• Conducted needs analysis
• Prepared and presented marketing presentations
• Maintained and improved client relationships
Education
1988 Grambling State University Grambling, LA
B.S. – Communications
2010 University of Phoenix Phoenix, AZ
M.A. – Education
MS Office Photoshop STRATUS Blackboard
Professional
Interest
• Musician
• Composer