Customer Service Representative

Marquita J. Leflore

*** ******** **

Jackson MS *9272

601-***-**** (cell)

*******.********@*****.***

________________________________________________________________________

EDUCATION

B.A., Business Management, August 2010

Jackson State University, Jackson MS

RELATED COURSEWORK

Managerial Strategy and Policy, Management Information Systems, Management

and the External Environment, Organizational Decision Making, Systems

Analysis

WORK EXPERIENCE

Saks Fifth Avenue Incorporated

Customer service representative

2004 - Present

. Maintained customer records.

. Assisted in the training of new customer service representatives and

associates.

. Answering calls in a prompt courteous manner.

. Middle liaison between workers (store associates, HSBC, and levels of

upper management) and the customer.

Office of Educational Field Experience

Office Assistant

2003- 2004

. Perform and oversee a variety of general office support assignments

where the processing of documents and recording, retrieving, and

distribution of data or information are an essential and/or

substantial part of the work.

COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Access, Internet, efficient with 10

Key, Typing: 38 WPM, Critical Thinking

OTHER ACTIVITIES

Member of Beyond "IT" modeling organization

Elite Images modeling affiliation

Future Hoopsters Camp Counselor

Habitat for Humanity

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