Customer Service Manager
Resume:
James Daley
Sacramento, CA **833
H 916-***-**** abkd7p@r.postjobfree.com
U-Haul Company Mar 1987 - Jan 2009
Center General Manger Aug 2007 - Jan 2009
. Hire, train and develop friendly customer oriented staff; developed
and promoted assistant from within.
. Responsible for a safe and well-maintained fleet of trucks, trailers
and towing accessories.
. Took over a problem location, and created strong customer service and
repeat customer relationships. After 12 months re-built the branch
business to consistent sales increases.
. Complete Profit and Loss responsibility and day-to-day operations.
. All aspects of resale and rental inventory including display,
ordering, receiving, stocking and inventory control.
. Trained in preventative OSHA and Hazardous Material techniques.
Computer Support Specialist Mar 2000 - July
2007
. Support end users to resolve any and all issues quickly and
efficiently arising from hardware, software or network problems.
. Solely responsible for computer operations for 2 geographical
divisions consisting of 170 computers and 28 individual networks.
Monitor for unauthorized programs, Internet use, and spyware.
. Service standard is that all calls are turned around same business
day. Less than 3% is escalated to Arizona corporate office.
. Migrated administrative and retail proprietary software to web based
applications to 28 separate locations on time and on budget.
. Company wide installations of upgraded hardware conducted twice, on
time and on budget.
. Install software, remove viruses and install peripherals.
. Working knowledge of backups, redundancy and data recovery.
. Served on "super server" corporate project team.
. Used by corporate office to beta test new images and programs prior to
nationwide release.
Hardware: Pentium IV, Pentium III's, laptops, PDA's, Monitors, Flat Screen
LCD, Printers, Modems, DSL modems, Cable modems, Routers, Switches, Hubs,
UPS's, Digi Boards and a host of peripheral devices. HP, Intel and Dell.
Programs and Operating Systems: Microsoft OS (NT 3.51, 4.0, 2000, XP, 95,
98 and ME), as well as Norton Antivirus, Microsoft Office products, Sun
Microsystems' Open Office and Symantec Ghost. An assortment of proprietary
software that has now been migrated to Web Based Applications. Remote
desktop technology including PC Anywhere, NetMeeting, Microsoft VPN, Cisco
VPN and VNC Viewer. Many of the Web programs utilize .NET Framework.
Dispatch and Receiving Manager Aug 1996
- Mar 2000
Responsible for all "off-site" Rental Equipment repairs of Equipment. Built
and utilized a network of Mechanical Repair Shops, Body Shops and Towing
Services to accomplish this task. Tracked all equipment using a proprietary
software program. Supervised U-Haul Mobile Repair Trucks and Mechanics as
well as assisted customers with mechanical issues and those involved in
accidents. Geographic responsibility was the Northern California Coast from
Redwood City to Eureka.
Area Field Manager April
1989 - Aug 1996
Responsible for the growth and profits of U-Haul's Independent Dealer
Network for a given geographic area. Sold successful independent businesses
on the opportunity to add U-Haul's Rental Equipment and moving supplies to
their product mix. Supplied, trained and monitored these locations for our
mutual success.
Center General Manager Mar 1987 - April
1989
The Southland Corporation Oct
1981 - Sept 1986
Portland, OR
Field Representative
Responsible for total operation of 10 franchised and corporate stores,
including franchising, operational and merchandising profit reviews,
customer service, image, capital expenditures, and ultimately sales and
profits.
SKILLS
Quick and thorough diagnostic abilities, quick learner, strong
prioritization skills, multi-tasking, high customer service ethic, enjoy
collaboration.
Strong verbal and written communication skills.
EDUCATION
Massachusetts College of Liberal Arts (formerly North Adams State College)
Bachelor of Science - Business Administration
San Jose State University
Telecommunications and Network Technology
Certification Program
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