Customer Service Sales

Camille B. McCall

*** ****** **, *.*. Box ***

Rocky Mount, NC 27803

252-***-**** Cell

252-***-**** Home

abkd6a@r.postjobfree.com

Objective

My objective is to obtain a clerical, administrative, data entry, customer

service, banking position

Education & Skills

1999 Nash Community College AHSD (I also have some college experience)

2010 to present Westwood College Business & Marketing

*I have excellent communication skills, data entry skills, customer service

skills, leadership skills, computer skills, sales skills, & clerical admin

skills.

Work Experience

11/08 to 01/09 Sales Rep 910-***-**** Kendrick

I had to sale direct TV satellite TV at an inbound call center

03/08 to 06/08 Data Processor 919-***-**** Shannon

Bunn

I was responsible for printing labels and printing reports. I would also

have to change orders for sales reps.

04/07 to 11/07 CDC Admin. Assistant 252-***-**** Gene Knight

I am responsible for doing the admin work for the quality department

of the plant. I also do spreadsheets and generate reports for my

supervisor. I also did data entry. I have a little experience in mini tab.

When there is a defect with the part and it came from the supplier that

way, I am responsible for containing the issue making sure we do not use

any more bad parts. I also have to sort the parts and ship the bad ones

back to the supplier. I also I have to talk with the suppliers to make sure

they fill out the forms and email them back to us to show how they will

keep this from happening again later on. I also make sure the lines have

enough good parts to put on the engines to keep the lines running.

12\06-02/07 Comfort Inn Hotel Front Desk Clerk 252-***-**** Leigh

Baker

I was responsible for checking the guest in and out of the hotel. I

was also supposed to make sure that while the guests were staying at our

hotel to make sure they enjoyed their stay with us. If they needed anything

I was to make sure they got it if we had it or let them know where they

could find it. I also had to take payments for the rooms and make sure my

drawer was balanced at the end of my shift.

10/05-09/06 West Communication CSR/Tech Rep 252-***-****

Edward Lyons

I worked for a client T-Mobile cell phone company. I was responsible

for pulling up customers accounts when they called in. Then I would have to

answer any questions they might have about their account such as their rate

plan, the type of phone they had and how it worked. Then sometimes I would

have to sale them a new phone. Sometimes I would have to make adjustments

to their bill by giving credits. Then I would also have troubleshoot their

phone if they called in stating their phone was not working like it use to

and if I could not fix it and it was under warranty or they had insurance I

would send them another phone.

09/04-10/05 HOSPIRA SVP Maint. Dispatcher 252-***-**** Gary

Williams

I was responsible for making sure that lines in the plant stayed

running. If a line went down or a piece of equipment was not working

properly the line operator or supervisor would call me let me know. I then

would create a work order for that line and then dispatch a mechanic to fix

the problem. I then would have to keep up with how long it took each

mechanic to do each job and close out the work order by stating what had

been done to the line. I would also have to prepare a report on how well

the lines ran that night so I could pass it down to the next shift of

mechanics. I was also in charge of keeping up with the mechanics schedules.

When the supervisor was not present I would then take the position of

supervisor and was in charge over the mechanics

11/03-04/04 RBC Centura Bank Teller 252-***-**** Cynthia Kirby

I was responsible for cashing and depositing funds into various

accounts for our customers. I also had to speak with them about the

different accounts we had to offer and make them aware of the ones that

would fit their needs. I would also have to balance my drawer at the end of

my shift.

01/01-03/03 Aegis Communication CSR/Order Writer/Switchboard

Here is where one of the clients I worked for was QWEST Telephone

Company from out west. I had to take order s customers had placed and type

it up for the tech so he could read it and understand things like how many

lines to install in the home or business and what features they wanted to

have. Then I would also have to be the switchboard operator so when

customers called I would transfer them back to the right department. Then I

switched clients and started working for cablevision out of NY. I would

answer the phones when customers called. I would pull up their accounts and

go over their bill. I would take payments. I would also set up appointments

for techs to come out to their home. I would also walk them through how to

hook up their TV with a VCR, DVD, and game units. I would also try to get

them to change their service and upgrade to a bigger package.

References

NATASHA RAMSINGH KNOWN FOR 24 YEARS 904-***-****

TARAS MLLS KNOWN FOR 9 YEARS 252-***-****

KEYONNIA RICHARDSON KNOWN FOR 26 YEARS 252-***-****

ERICA MITCHELL KNOWN FOR 3 YEARS 910-***-****

JACONNA CLARK MCCALL KNOWN FOR 5 YEARS 919-***-****

ERIC COLLINS KNOWN FOR 6 YEARS 252-***-****/252-***-****

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