Customer Service Administrative Assistant
Resume:
Peggy S. Albers
Persia, IA ****3
abkd5q@r.postjobfree.com
CAREER SUMMARY
An enthusiastic and dedicated professional in the financial profession with over 20 years of
experience in roles of increased responsibility. Skilled in the areas of cash management,
managing projects, team building, coaching, developing and initiating policies, and relating to
customers. Able to maintain a professional presence and work with highly confidential data. A
responsible, people-oriented employee that works well in a fast paced environment.
PROFESSIONAL EXPERIENCE
CREIGHTON UNIVERSITY, OMAHA, NE 2000-2010
Physician Billing Office
Cash Manager (January 2007-July 2010)
Managed eleven patient account representatives
Reconcile daily logged and posted cash receipts
Verification of all Electronic Fund Transfers from Controller’s Office
Statistical reporting
Weekly audit of petty cash drawer
Authorization of reimbursement projects
Train employees on new products
Implementation of cost saving policies
Established and maintained effective working relationships with coworkers and outside
clients
Strong ability to analyze credit balances on patient accounts for corrective action
Assisted in the development of current cash application and refund policies and
procedures
Answer routine questions from current employees and from outside clients
Assist in the setup of all electronic remits
Lead Cash Management (May 2004- January 2007)
Daily oversight of twelve cash and refund specialists and file clerks
Reconciliation and batching of cash receipts
Daily deposit
Post payments, adjustments and denials to the patient management system
Strong ability to analyze credit balances on patient accounts
Served as a reliable resource to the imaging/file clerks
Oversaw time dated reimbursement projects
Coached employees
Completion of “Foundations of Effective Supervision” workshop
Obtained stronger customer service skills
Promoted within the organization
Peggy S. Albers Page
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PROFESSIONAL EXPERIENCE (Continued)
Refund Specialist (February 2000- May 2004)
Daily review of credit balance patient accounts
Analyzed patient accounts for corrective actions
Review refund request letters
Assist Customer Service
Promoted within the organization
HOSPICE PREFERRED CHOICE, COUNCIL BLUFFS, IA 1997-
2000 Hospice Agency
Administrative Assistant (October 1997-February 2000)
Responsible for all duties in running the agency under the Administrator
Answer and direct phone calls
Maintain client financial files
Accounts Receivable-Prepare Revenue Accrual/Reconciliation for month end
processes, post and receive payments, follow up on outstanding charges
Accounts Payable
Daily deposits
Type numerous correspondence, memo’s for Executive Director
Market Services as needed
Established and maintained effective working relations with publish assistance
agencies, co-workers and clients
COMMUNITY CARE OF AMERICA, COUNCIL BLUFFS, IA
1996-1997
Nursing Home
Accounts Receivable Bookkeeper (October 1996-October 1997)
Responsible for all Accounts Receivable duties
Contact Insurance companies on denied charges
Receive payments from clients
Post payments to the Accounts Receivable System
Counsel clients and responsible party on payment options
Maintain client financial files
Daily cash deposit
Market Services
EDUCATION AND TRAINING
Iowa Western Community College
Clerical Receptionist Certificate
Professional training includes 1000’s of hours of continuing education in business
management, human resources, medical terminology, leadership training and computer
technology.
Contact this candidate