Customer Service Assistant
Resume:
Zaronda Watson, M.S.
* ****** **. ********, ** **554
abkd4v@r.postjobfree.com
Education
Bachelor of Arts, Mass Communication
The University of Southern Mississippi, Hattiesburg
Major: Advertising
Minor: Spanish
GPA: 3.866
Graduated: May 2008
Related course work: Issues in advertising, basic elements of photography,
graphic design, advertising creative strategy, advertising media, public
relations, telecommunication media research, seminar in advertising,
interactive advertising and advertising campaigns.
Masters of Science, Mass Communication
The University of Southern Mississippi, Hattiesburg
Major: Mass Communications and Journalism
GPA: 3.791
Graduated: Dec 2009
Related course work: Seminar in public relations, intro to grad research,
communication research methods, marketing internship, independent research,
content analysis methodology, advertising and consumers, and media.
Skills/Abilities
Experience with Microsoft programs
Trained in Quark and InDesign programs
Embedded with expert organizational skills
Able to manage and supervise a group of employees
Effectively communicate in person and in writing
Able to interact effective with others- clients subordinate, peers,
superiors and other employees in the company
Skilled in analyzing, developing and implementing plans to resolve problems
Computer literate
Possess strong leadership qualities
Cultured and trained in diversity
Proficient in the Spanish language
Experience
Sr. Store Associate, Ft. Myers Military Clothing and Sales
Ft. Myers, VA - December 2009 - February 2010
Uses customer service technique to sell specialized merchandise to military
personnel. Operates cash register and other sales related equipment.
Processes deferred payment plan, credit card, and dishonored check
transactions. Practices loss prevention procedures. Performs other duties
as assigned by management.
Head Junior Varsity Volleyball Coach, Dover High School Athletics
Dover, DE - August 2009 - November 2009
Monitor, review and assure support is provided for student-athletes'
academic progress to ensure a successful rate of graduation. Serve as a
positive role model to facilitate the overall development of the student-
athlete. Prepare and plan all practice sessions to ensure that student-
athletes improve their playing skills and teamwork. Develop structured
conditioning programs to ensure that student-athletes increase agility,
mental prowess, strength and endurance.
Graduate Assistant, University of Southern Mississippi Athletic Department;
Hattiesburg, MS - August 2008 - August 2009
Performs various tasks as requested. Tasks range from preparing equipment
for practices and games for all of the collegiate sports, working in the
equipment room- equipment repairs, inventory, equipment issuing, etc to
administrative duties. Administrative duties include preparing monthly
financial reports, event planning and working, writing and creating
newsletters and other publications for the department, and everyday
clerical tasks.
Marketing Internship, University of Southern Mississippi Marketing
Department of Residence Life; Hattiesburg, MS - January 2009 - May 2009
Perform various tasks as requested. Develop graphic design print and
electronic pieces for the department. Assist in planning and executing
groundbreaking events. Create compelling copy for various publications.
Summer Conference Manager, University of Southern Mississippi Department
of Residence Life; Hattiesburg, MS - May 2008 - August 2008
Utilize customer service strategies for guests on campus. Coordinate
housing and other accommodations for camps. Supervise the operational
functions of the summer conferences. Facilitate weekly staff meetings with
the entire conference staff. Assume "on-call" responsibilities.
Assistant Hall Director, University of Southern Mississippi Department of
Residence Life; Hattiesburg, MS - July 2007 - May 2008
Primary live-in staff for a suite-style hall. Responsible for the
operations function. Direct supervisor for Desk Assistants. Responsible
for hiring, training, and evaluating their performance. Managed various
administrative duties including maintenance requests, bi-weekly payroll,
staff scheduling, and health and safety inspections. Responsible for the
safety of residents for over 10 buildings during the duty rotation. Acted
as a liaison between residents, resident assistants, desk assistants, and
the Department of Residence Life, Established a community which enhances
the educational experiences of students.
Conference Assistant, University of Southern Mississippi Department of
Residence Life; Hattiesburg, MS - May 2007 - July 2007
Utilize customer service strategies for guest satisfaction. Knowledgeable
of Summer Conference Housing operating procedures and philosophies.
Familiar with campus and community resources. Responsible for the check-in
and checkout of guests. Maintain accurate records of all activities and
transactions. Present a positive image of Southern Miss.
Resident Assistant, University of Southern Mississippi Department of
Residence Life;
Hattiesburg, MS - January 2006 - May 2007
Assessed and responded to the needs of 49 residents in traditional-style
hall. Served on Resident Assistant Selection Committee. Acted as a liaison
between residents and the Department of Residence life. Confronted and
addressed issues on alcohol and drug abuse, academic performance, social
acceptance, diversity, and tolerance. Managed various administrative
duties including maintenance requests, incidence reports, and health and
safety inspections. Enforced and upheld university policies. Created,
planned, and implemented educational, social, recreational, and personal
programs. Provided paraprofessional advising to upper class and freshmen
students. Responsible for the safety of hall on duty nights.
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