Customer Service Administrative Assistant

Carolyn Marie Matr

***** ******** ***** #***

Brookfield, WI 53045

414-***-****

*******@*****.***

Objective: Marketing Specialist, Elite Staffing Network

Education and Recognition: B.A. Marketing Management, Elective Studies

support with concentration on foreign language and adult education, Alverno

College, Milwaukee, WI

(2005 - 2009)

* Awarded the distinction of graduation with honors

* Recipient of Academic Scholarship

High School Diploma, Wauwatosa East High School, Wauwatosa, WI (1999 -

2003)

* National Honor Society, German Honor Society, Vice President and

Secretary of German Club, French Club, Mu Alpha Theta, Junior Class

Representative - Homecoming Court, Junior Varsity Softball team, Crew

member - Dennis Sullivan schooner

Professional Accomplishments:

Consultant - Matr Design

2010

. Hired under freelance contract to perform market research for a

confidential home and office product, focusing on the needs of defined

market segments.

. Responsible for reviewing and analyzing market data with the purpose

of developing an effective business plan to maximize sales impact.

. Designed and established final PowerPoint presentation for

professional client use and review.

Intern - Copywriter, The Eisner American Museum of Advertising and Design

2009

. Responsible for writing and proofreading creative, descriptive copy

designed for a large fundraising event with the professional

copywriting community.

. Developed promotional flier in collaboration with the Executive

Director in order to improve public and client awareness of the

museum, as well as event success.

. Skillfully edited and reviewed various pieces owned and formulated by

the Executive Director and Program Director before personal and public

use.

. Demonstrated the initiative to accomplish assigned tasks, such as

exhibit construction and took advantage of additional opportunities

for learning.

Intern - Marketing Department, Harry W. Schwartz Bookshops

2008

. Participated in the marketing of the bookshops directly by writing

book copy, press releases, and other promotional pieces, critiqued

independently with strong attention to detail.

. Consulted with Harry W. Schwartz Bookshops' staff to identify

opportunities in regards to improving communication with current and

potential customers.

. Exercised problem solving skills to meet specific guidelines,

practices and standards of the company.

. Gained Mac experience and was exposed to Adobe InDesign.

. Catalogued and maintained email contacts for mass community outreach.

Server, The Chancery Family Pub and Restaurant 2007 -

2008

. Motivated others to perform effectively and productively under

stressful circumstances.

. Communicated professionally with customers and employees of all ages.

. Delivered excellent customer service in a fast-paced environment.

. Accurately calculated and collected bills from a multi-faceted menu.

Administrative Assistant - Vice President's office of Academic Affairs,

2006 - 2007

Alverno College

. Represented the Vice President of Academic Affairs at Alverno College

through assigned duties, such as conducting and responding to phone

calls, hosting office guests and strengthening administration and

faculty relationships.

. Contributed precise writing in confidential student records.

. Programmed and maintained a wide range of office documents primarily

using Microsoft Word and Excel.

. Adapted quickly when new software was introduced.

Academic Tutor - Conversational and Economics, Alverno College

2005

. Focused on the English language through stimulating conversation with

a South Korean foreign exchange student.

. Recommended to be an economics tutor by an Alverno faculty member.

Community Involvement:

. Active member of SIFE (Students In Free Enterprise)

. Handled multiple tasks at The Eisner Museum's largest fundraising

event to ensure a positive outcome

. Project leader for a community book drive for patients at an Aurora

hospital

. Mentored adolescent boys from Vieau Elementary School for one semester

with the accomplished goal of volunteering at Mitchell Manor nursing

home

. Volunteer for Porsche Club of America - Milwaukee Region

- References Available Upon Request -

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