Customer Service High School

Debbie Cummings

**** ******* *** **.

Fort Wayne, IN 46835

abkd48@r.postjobfree.com Cell 260-***-****

SUMMARY

A decisive and accomplished service professional with proven experience in

the financial service industry and successfully completed Certified Nurses

Aide (CNA) program. Thorough and accurate, able to analyze and process

time-sensitive information in a fast paced and high-risk environment.

Possesses excellent organizational and supervisory skills. Interfaces

effectively with internal and external clients; focused on quality and

customer satisfaction.

AREAS OF EXPERTISE

. Highly developed research and analysis skills

. Good oral and written communications skills

. Ability to work independently, works well with others in a team

environment

. Demonstrated excellent attention to detail, organization and time

management skills

. Willingness to work hard and make a positive contribution

. Excellent customer relations

WORK EXPERIENCE

SAINT ANNE HOME AND RETIREMENT COMMUNITY, Fort Wayne, IN

2009 - 2010

Certified Nursing Aide (CAN)

LINCOLN FINANCIAL GROUP, Fort Wayne, IN

1973 - 2009

Financial Processor (1992 - 2009)

Reviewed, reconciled and processed payments for periodic and /or lump sum

remittances.

. Reviewed and issued new variable and fixed annuity contracts

. Researched and processed incoming annuity beneficiary, name, and address

changes

Accomplishments:

Payment Processing

. Ensured timely transmissions of customers' monthly account files

. Assisted other employees with questions regarding processing payments

. Saved the company money by processing payments the same day received,

and eliminated gains/losses

Processed Applications

. Streamlined processes on new system for quicker set up

. Supported and trained several new employees

. Processed applications with a 99.86% accuracy rate and achieved 101.3%

production rate

. Verified information on applications by contacting the staff in the

field offices to ensure applications were accurate and complete

Debbie Cummings PAGE 2

[pic]

Customer Service

. Increased customer satisfaction above historical levels by taking a

process from 6 weeks to a two day process

. Ensured customer satisfaction by verifying completed account

reconciliations

. Recognized by internal customer as a resource to resolve problems

Record Setup Specialist (1981 - 1992)

Calculated rates, prepared rate cards, and set up initial bills.

Accomplishment:

. Helped an internal customer solve her clients' issues and received a

"Service Golden Award"

I/O Control Clerk (Group Leader) (1979 - 1981)

I/O Control Clerk (1974)

Typist Clerk/Control Clerk (1973 - 1976)

Professional Education/Certification

Nurse Aide Certification Program (CNA), Ivy Tech Community College, Fort

Wayne, IN

Dementia Training Program, Ivy Tech Community College, Fort Wayne, IN

CPR Certification, Ivy Tech Community College, Fort Wayne, IN

PROFESSIONAL DEVELOPMENT

Assertive Communication

Interpersonal Managing Skills

Managing Your Social Style

Dealing with Difficult Co-Workers

COMMUNITY ACTIVITIES

Volunteered at Lincoln Finance Park (Junior Achievement) helping school

students achieve knowledge on balancing family budgets

Chair of Northrop High School Craft Bazaar for 4 years

Co-chaired football concessions for marching band for Northrop High School

for 4 years

Contact this candidate