Customer Service Sales

OBJECTIVE Obtain a full time position in the communication field

utilizing communication, leadership, and creativity.

QUALIFICATIONS PROFILE Highly creative and multifaceted communicator with

extensive experience in building and sustaining relationships,

selecting proper mediums of communication and adapting

communication skills to diverse situations. Exceptional

collaborative and interpersonal skills; dynamic leader as well

as team player with well developed communication skills.

Talented in creative forms of communication such as music,

theatre and creative writing; skilled in the arena of live-

performance. Strong ability to adapt to diverse positions where

assistance is most beneficial to the mission of the

organization.

EDUCATION University of Northern Iowa Cedar Falls, IA

Bachelor of Arts, General Communication, Spring 2009

Major GPA: 3.54/4.0, Cumulative GPA: 3.29/4.0

EXPERIENCE University of Northern Iowa Department of Residence - Cedar

Falls, IA

Resident Assistant, Noehren Hall Fall 2006 - Spring 2008

Entrusted with creating, planning and coordinating activities and events

for residents

Coordinated and conducted meetings with residents

Conducted routine round checks of building security and student safety

Assisted students/residents with advising and referencing for campus

services.

Coordinated and assisted with conducting staff/departmental retreats and

events.

Assisted with Main Office desk shift duties and on-call phone duties.

Trained in CPR, First Aid, Conflict Management, etc.

Summer Conference Assistant Summer 2007

Assisted with check-in/check-out for guests and conference groups.

Conducted routine round checks of building security and guest safety.

Assisted with Main Office desk shift duties and on-call phone duties.

Hy-Vee Grocery Stores - Waterloo, IA

Meat Clerk Summer 2005 - Present

Contributed to and gained experience with customer communication, service,

and

satisfaction.

Von Maur - Cedar Falls, Iowa

Sales Associate August 2010

- Present

Provide customer service and conduct sales strategies.

Gained experience in product knowledge.

HONORS University of Northern Iowa Music Department Scholarship (2005-

2007)

Mark Winter Memorial Scholarship (2005)

The Iowa State Bar Association and The Iowa State Bar Foundation

American Citizenship Award (2005)

RJ McElroy Trust Scholarship (2005)

Iver Christoffersen Memorial Scholarship Fund Scholarship (2005)

3rd Place at National Association of Teachers of Singing Solo

performance competition (2006)

ACTIVITIES

Orchard Hill Church - High School and Youth Ministry, volunteer

2006, 2010

Love Cedar Valley, volunteer 2010

University of Northern Iowa Varsity Men's Glee Club, member 2006-

2008

University of Northern Iowa Chamber Singers, member 2006-2008

University of Northern Iowa Noehren Hall Senate, member 2005-

2006

North East Iowa Food Bank, volunteer 2008

Ridgeway Place Retirement Homes, volunteer 2007

Cedar Valley Humane Society, volunteer 2005

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