Administrative Assistant Customer Service
Resume:
Donna Geiss
Indianapolis, IN 46214
Summary of Qualifications:
My strengths include providing excellent aide to CEO's, President's, and
managers. I believe that I provide excellent customer service, inside
sales, and being very adept in finding a workable solution for all types of
clients. I have extensive computer capabilities including Word, Excel,
Outlook, Publisher, Access, and some Power Point. I have worked with both
Windows PC and MAC OSX. I have also worked with other databases such as
Vision, FileMaker Pro, Great Plains, Oracle, Onyx, M2M, and others. I am
detail oriented, organized, dependable, a good problem solver, and am able
to learn new tasks quickly. I am very comfortable multi-tasking in a fast
paced environment while maintaining professionalism and integrity.
01/05-07/10 Office Team
Patient Coordinator
2 Prepare medical charts for patients coming in for a procedure
. Answer phones
. Data entry into data base -Vision
. File all incoming paperwork
. Meet and greet patients and do the intake on the day of
their procedure
Support Specialist/Data Entry/CSR
. Run daily reports for the department and then make sure
reports balance
. Run month end reports and create charts to show the results
. Set up new customers in MS Access data base
. Update procedures using MS Word
. Check in invoices/billing customer acct. for fees in AS400
. Type correspondence/mail merge using Word
. Set up meetings using Outlook
. Update PowerPoint presentations
. CSR- working for a DSL company.
. Take orders and entering customer information and searching
the plat map to see if services are available in a
potential customers area
. Administrative Assistant-answer phones and type
correspondence
. Create files for new customers
. Data Entry Specialist-inputting information into computer
for an Insurance company
. Check for incorrect data and making the necessary changes
for the policy holder
10/09-4/10 Wellpoint, Anthem BCBS
Customer Care Advocate
. Process claims in AS400, making sure that write off
amounts and benefits are paying correctly
. Adjust claims in AS400
. Examine claims to make sure that they paid out
correctly
. Answer calls from providers and members concerning
benefits and claims, and then making the necessary
adjustments if needed
. Utilize many different data bases such as: Call Care
Browser, MAS Toolbar, GP00, and others
02/09- 08/09 BCRC (Behavioral Counseling and Research Center)
Administrative/HR Assistant
. Type correspondence using MS Word
. Answer phones
. Run training reports from FileMaker Pro and distribute
. File all monthly reports and client data/reports
. Set up new clients in FileMaker Pro
. Update procedures using MS Word
. Enter timesheets for payroll of 170 staff
. Fax all timesheets to Schools for their verification
. Enter Request for Providers, Progress Notes, and
Supervisions
. Run background and criminal/sex offender checks
. Verify references
. Help with new hire orientation
. Create spreadsheets for reports using MS Excel
. Update client files
8/04-11/04 TIFFE (The Institute For Family Enrichment)
Office Coordinator/Administrative Assistant
Administrative Assistant supporting the CEO and all
other office personnel
. Type correspondence using MS Word
. Order supplies
. Made travel arrangements
. Schedule conference times and places
. Maintain calendars updated schedules and information on
upcoming events using MS Outlook and MS Excel
. Create letter heads and business cards using MS
Publisher
. Answer a multi-line phone
. Direct incoming customers to appropriate location
04/99-02/02 Indy Fluid Systems
Administrative Assistant/CSR/Inside Sales
Administrative Assistant supporting the President,
Office Manager, and Sales Staff
. Type correspondence using MS Word
. Set up travel arrangements
. Set up meeting facilities and made all necessary
arrangements
. Maintain calendars for two managers, updated schedules
and information on upcoming events using MS Outlook
. Create letter heads, banners, brochures, and business
cards using MS Publisher
. Create spreadsheets and charts for tracking sales goals
using MS Excel
. Assist customers with all aspects of their account
. Set up new accounts, order entry, factory quotes,
trouble shooting and problem solving
. Order entry via e-mail, web, EDI, fax, and phone
. Sales of certain items
. Assist in training new employees
. Liaison between outside sales staff and our customers
04/98-04/99 Manpower @ Cinergy
Customer Service Rep/Inside Sales
. Update customer account information
. Set up new accounts
. Help assist customers with payment arrangements on
delinquent accounts
. Set up tree removal
. Set up electrical lines to be laid
. Problem solving and troubleshooting
. New product sales
06/96-04/98 Hendricks County Assessors Office
Administrative Assistant/CSR
. Personal assistant to the County Assessor and her
assistant
. Type correspondence using MS Word
. Set up meetings
. Attend meetings and take minutes
. Create spreadsheets and charts using MS Excel
. Update customer account information
. Utilize plat books for research
. Enter new accounts in the County's data base
. Draw houses, new land maps and add to existing buildings
using
the counties data base system
. Figure taxes
. Assist with training new employees
Education:
2003 Scuba Diving Certification
2003 H&R Block Tax Training
2001 Microsoft 2000
2001 Networking +
2000 Telephone Techniques Certification
1999 Microsoft Publisher
1997 Computer Classes, Word
1992 Real Estate License
1987 Lifesaving, Red Cross First Aid, CPR
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