Customer Service/Auditor/ Inspector

Sherri Udall

*** ********* ***., ******, ** *****

cell: 559-***-****

***********@*****.***

Professional Overview

Highlights of experience:

● Excellent Customer Service, friendly eager to problem solve

● Good communication skills with the ability to relate well to all people.

● Well organized, good telephone etiquette and accurate message taking

● Possess reliable car and willingness to run errands (good DMV record)

● Flexible fast learner and open to new and challenging situations

● Basic computer and office skills and cash handling skills

● Word, Excel, PowerPoint,

● Excellent written communication skills, Business letter and memo writing

● Team player, team leadership skills

● Attention to details, Audit/Inspection/QC experience

Summary of Skills

● Extensive customer service experience

● news letter composition and publishing

● computer/Internet experience

● Administrative support

● calendar filling/appointment scheduling

● reception/clerical

● experienced in fast paced, deadline driven environment

Work Experience

Quality Control/ Shelf Life Specialist October 2011 to Present

MMUSA Fresno

• Oversee a sample of every product currently on shelf life for the time it is on the shelf in stores

• Asses each product for quality at beginning, during and at the end of shelf life

• Identify every defect of the fruit that may cause concern to the customer and advise management and

procurement so they can decide what to do about it.

• Positive Release inspections (final inspection of orders being shipped out to insure quality and attention to

detail on packaging and tags, insuring they go out correctly, fixing any last minute mistakes found)

Independent Contractor/ Inspector/Auditor September 2010 to July 2011

Quiktrak – Beaverton, Oregon

• Conducted on site inspections for banks/leasing companies

• Conducted inventory audits at tractor/truck lots such as John Deere and Volvo for finance co.

• Submitted reports/ photos from field location here in California to main office in Oregon on PDA

Sales Associate November 2009 to August 2010

Macy's– Fresno, CA

• Macys Fashion Fair Sales Associate in Fashion Jewelry April – August 2010 Lay off

• River Park Fresno- Holiday season of 2009 selling Coach and other fine handbags. Seasonal position laid off in January of

2010.

• Macy's trusted me to open and close their cash registers and be responsible for the cash in them.

Administrative Assistant to Life Agent/financial planner October 1996 to July 1997

Northwestern Mutual Life Agent Jim Richardson – Fresno, CA

• Administrative Assistant/marketing assistant to Life Agent/ Financial planner.

• I filled his calendar daily, to keep him in front of current clients, and potential new clients.

• I used what was at the time a pilot computer contact management program for NML agents. We were one

of the first offices in the nation to use it successfully.

• I learned a lot about marketing and insurance underwriting.

Receptionist August 1994 to September 1996

Wawona Frozen Foods – Clovis, CA

• Receptionist for multi line busy office.

• Answered an extremely busy phone, took accurate messages, directed calls,

• Typed managements handwritten correspondences on computer and edited them,

• filed invoices and purchase orders,

• handled all mail, incoming and outgoing including metered postage and PO drop off.

Education

Fresno Pacific University (Degree Completion Program) Current student- Organizational Leadership/

Business Admin major.

San Joaquin Valley Collage Fresno

business and management skills and computer skills.

Fresno City College, Early Child Ed, Several credits earned relevant to the job I had at a preschool.

Keywords

QC, Inventory Audit, Inspection reports, Due Diligence, retail, office supplies, reception, client relations, front

desk, executive assistance, Microsoft Office, data entry, News letter writing. Letter writing, Customer Service,

clerical,

Accomplishments

I have held many volunteer positions and offices and worked on various projects such as:

Camp Director for Candlelighter's Family Camp- Camp Agape 2009, a family camp for the families of children

with cancer. My responsibilities included but were not limited to running camp, answering to the executive

producers of the camp, selecting and organizing volunteer staff, planning meetings and making decisions on all

things pertaining to the camp, budget planning, assisting the staff and assigning them their various tasks.

Candlelighter's Central Valley Kids N Cancer– served on the board of directors as the secretary following the

Roberts Rules of Order and took accurate minutes of each meeting. I help plan the events and parties, contacting

hospital social workers, invite cancer families, organize volunteers, entertainment, caterers & photographers,

buying decorations and fundraising to cover the cost of the events.

I was Executive Director for a business man’s leads group called EAF. I had to make arrangements for the weekly meeting at a hotel

ballroom, collect dues from the members, keep billing straight, make sure quarterly business taxes were filed on time. Compose a weekly

newsletter for the members recapping what happened at the meeting.

Gap in employment history- When my daughter was born in 1998, Ieft the work force and perused what I deemed a higher calling for 12 years, being a

stay at home mom. This opportunity exposed me to many experiences that required more personal growth than I’d have ever imagined.

• I developed patience and communication skills by learning to homeschool my children

• I learned schedule management and organization skills

• Planning skills

• Budgeting

• Medical jargon when my daughter was diagnosed with leukemia

• Appointment keeping and medicine distribution (Chemo)

• How to hold it together emotionally when the world is falling apart around you because YOU HAVE TO

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