Customer Service Human Resources

Teresa Zikas

**** *** ***** ****** **. Phone: 678-***-****

Nicholson, GA 30565 **********@**********.***

Objective: Secure a permanent position within a corporation that allows me

to utilize my extensive human resources knowledge and customer relations

proficiency

QUALIFICATIONS PROFILE

. Results-driven professional with over 15 years of experience in the

building products industry.

. Hands-on problem solving with a basic business background including

people skills and management abilities.

. Excellent communication and customer service skills.

. Over 7 years applied computer knowledge. Mostly self-taught;

however, does adjust to individual company programs quickly.

. Dependable, hard working and trustworthy employee.

PROFESSIONAL EXPERIENCE

Indalex 2007- 2008

Oakwood, GA

. Account Manager

. Answer phones

. Order entry / AS400 & Lotus notes

. Quotes Based on Mid West Price, Customers Conversion and Print wt of

the die

. Tracked Orders

. Credits and Returns

Peachtree Doors and Windows 1993 - 2007

Gainesville, GA

. Started in the manufacturing plant on the Double hung window line.

. Moved into a grade 2 job position operating a package wrapping

machine.

. Became the specialty windows line coordinator.

. Know how to use electric floor jack, Chop Saw, Drill Gun, Table saw,

Staple gun, Banding machine, Ring Nail Gun.

. Checked windows to make sure they were correct (Color, Glass, Grilles,

ext before packaged and sent to shipping.

. Was a part of the DFT (Demand Flow Technology) team.

. Was accepted into the customer service department as an account

executive.

. Excel / Microsoft / Outlook / AS400

. Accurately document and/or communicated customer feedback to

appropriate personnel.

. Processed customer's orders timely and accurately/AS400, Smartrak

. Prepared Quotes using SmartQuote

. 2005 moved to Consumer Service

. Resolve consumer concerns, problems and warranty issues.

. Trouble shooting and Technical support over the pone

. Back up for the Receptionist during lunch/meetings

. 2006 department employee of the month

Revco Drugs

1985-1990

Gainesville, GA

. Daily book keeping procedures and deposits.

. Was in charge of ordering OTC drugs.

. Ran front cash register.

. Changed all seasonal displays for retail sales.

EDUCATION

Graduated from North Hall High School in Gainesville, GA, class of 1985

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