LaWanda McLain

*** ********** *****, ********, ***** Carolina 29212

Telephone: 850-***-**** / E-Mail: abkcz7@r.postjobfree.com

Experienced, Performance-Driven Business Analyst

with professional experience and strong technical skills in the following

areas:

? Disaster Recovery Testing ? Analyzing Internal Software Systems ?

Training Trainers/Users

? Providing Helpdesk Support to Internal and External Customers ?

Troubleshooting/Problem Solving

? Eliciting and Writing Requirements for Various Software Applications ?

IT Test Coordination

Profile:

. Background encompasses extensive professional information technology-

related (IT) experience utilizing proven analytical and technical

skills, a strong work ethic, and a commitment to carrying out

organizational objectives in an efficient, timely manner.

. Strengths: Positive attitude - brings enthusiasm to daily tasks;

excellent communication skills (able to develop positive relationships

with co-workers, end-users and upper-level management); self-motivated;

achievement-oriented; flexible and adaptable; works well independently

or in a team environment; skilled at multi-tasking; highly responsible;

dependable.

. Computer experience: Word; Excel; Windows; Visio; Outlook; Internet.

Areas of Expertise:

? Providing Software and Website ? Preparing

Test Matrixes for Assisting Internal

Support (Helpdesk) Customers

? Disaster Recovery Testing ?

Teaching/Coaching Trainers (Software)

? Gathering/Writing Requirements for ? Providing

Excellent Customer Service to Internal

Software Applications and External

Customers

? Troubleshooting ? Supervising

Validation of Web Server Functionality

? Coordinating/Managing Software Update ? Updating

Documentation Manuals (Test Practices)

Rollouts ?

Database Updating

Selected Accomplishments:

. Business Analyst (Seibels Bruce & Company): Created a new application

for entering comments into computer system, providing more

functionality.

. Consultant (Data Professionals, Inc.): Constantly provided technical

expertise to customers and test analysts for resolving issues identified

while testing systems and projects.

. Admissions Specialist/Information Specialist (University of South

Carolina Office of Undergraduate Admissions): Utilized strong

interpersonal skills to quickly build rapport with students and parents,

establishing positive relationships in their initial interface with the

University.

. Programmer Analyst (UNISYS Corporation): Created and maintained online

interactive programs using TELON code generator tool.

Education:

Bachelor of Science degree in Communications with minor in Computer

Science (May 1998)

Florida State University, Tallahassee, Florida

(Continued on Page Two)

LaWanda McLain Resume - Page Two

Professional Experience:

? Seibels Bruce & Company, Columbia, SC November 2008 to June

2010

Business Analyst

. Provided helpdesk support to internal and external customers (300+);

conducted troubleshooting and problem solving for Microsoft program

issues and website issues; prepared test matrixes for assisting internal

customers; conducted disaster recovery testing; analyzed two (2)

internal software systems used for individuals to enter comments -

created a new, more user friendly application with increased

functionality; instructed "trainers" in the use of Documentxpert

(program); organized and coordinated all aspects of user acceptance

training; created test matrixes; elicited and wrote requirements for

various software applications.

? Data Professionals, Inc., Columbia, SC July 2006 to

April 2008

Consultant

. IT Test Support Coordinator, tasked with providing contract services to

Blue Cross Blue Shield of South Carolina; coordinated/supported customer

testing of mainframe and client/server software packages for client

testing and production implementation; supervised daily validation of

web server functionality in support of customer testing; managed

technical resolution of server functionality issues in a timely manner;

managed progress toward problem resolution of server issues; coordinated

and managed rollout of software updates to different lines of business;

served as project lead with responsibility for implementing daily

automated server validation project; loaded production and test claims

into various test regions to support customer testing; coordinated

baseline testing of new mainframe software in various test regions;

gathered customer requirements to modify reporting programs; modified

JCL and Easytrieve/COBOL code to meet customer demands for new business

solutions; updated documentation manuals of test practices using

Microsoft Visio and Word for testing projects; worked with COBOL code to

search for system problems; provided consistent technical expertise to

customers and test analysts for resolution of issues identified while

testing systems and projects.

? University of South Carolina, Columbia, SC May 2005 to June

2006

Admissions Specialist/Information Specialist (Office of Undergraduate

Admissions)

. Counseled students and parents on admissions procedures, policies and

entrance requirements; assessed needs/concerns and advised students on

personal development required to achieve their higher education goals;

built positive relationships with students and parents; evaluated

applications and performed initial candidate screening of applicants;

maintained confidentiality of sensitive information in accordance with

University policies and state laws; performed database updates of

student data in mainframe environment; adapted to changing priorities

and procedures in a fast-paced environment.

? UNISYS Corporation, Tallahassee, FL September

1998 to August 2004

Programmer Analyst

. Coded new and maintained existing batch COBOL IMS applications to meet

new business requirements; modified programs to resolve production

issues, meet new requirements, and perform database maintenance;

performed unit testing, troubleshooting, debugging and other necessary

functions; learned IMS database functionality/commands and JCL (3 weeks)

to perform immediately when transferred to client site; created clear,

easily understood application manuals for technical and non-technical

professionals; created unit test plans with comprehensive test scripts

and results; researched, analyzed and reported the impact of

modifications to the system; assisted clients in writing technical

requirements for system modifications; met with clients to discuss and

gather technical requirements; provided Tier 2 user support to resolve

helpdesk tickets per need; provided on-call operations support for

nightly batch processing cycle.

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