Customer Service Assistant

Alissa Miller

*

Alissa Miller

870-***-****

*** * ****** **. *** N

Jonesboro, AR 72401

**************@*****.***

Professional Profile

Dynamic, result-oriented, people focused professional with

proven experience in leading, developing, and organizing in

a strategic manner. Demonstrates great inter-personal

skills, dedication, eagerness to learn, and excellent oral

and written communication skills. Proficient in Microsoft Applications:

Word, Excel, Access, Outlook, and PowerPoint

Education

2005 UACCB - A.A.S. Business Administration

• Graduated Cum Laude

• Member of Phi Theta Kappa

2007 Lyon College -B.S. Business Admininstration w/ HR Mgmnt Focus

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Experience

2007 - Present HR Assistant/ Quality Assistant

Arkansas Glass Container Corp. Jonesboro, AR

HR Assistant

Benefits Administration & Advisor

Attendance and Recordkeeping

Prepare and File Workers Comp., FMLA, and ADA

Assist with Payroll and New Hire Processes

Create and maintain personnel files

Employee Relations

Quality Assistant

Transferred to position in 2008

Assist Director with daily administrative functions

Create and maintain reports using Microsoft Excel

Coordinate conference calls and meetings

Assist with customer complaints and resolution

Manage adverse employment actions

2006-2007 Office Assistant

Lyon College Batesville, AR

Work Study/ Business Office Assistant

Assisted with accounts payable

Created business class handouts

Created and updated files on students and teaching candidates

2003-2005 Customer Service/ Leader

JC Penney’s Batesville, AR

Customer Service Associate/Quad Leader

Assisted customers with purchasing decisions

Served as interim leader in absence of immediate supervisor

Met quota on credit card applications and catalog orders

Skills

Leadership

Communication

Customer Service

Administrative

Awards Received

• Phi Theta Kappa

• Recording Secretary – PTK

• Who’s Who Among American Junior Colleges

• National Dean’s List

Alissa Miller

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• Dean’s List 2003-2004

• Chancellor’s List 2005

• Nominated for International Scholar Laureate Program

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Alissa Miller

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