Customer Service Assistant
Resume:
Alissa Miller
Alissa Miller
Jonesboro, AR 72401
abkcz5@r.postjobfree.com
Professional Profile
Dynamic, result-oriented, people focused professional with
proven experience in leading, developing, and organizing in
a strategic manner. Demonstrates great inter-personal
skills, dedication, eagerness to learn, and excellent oral
and written communication skills. Proficient in Microsoft Applications:
Word, Excel, Access, Outlook, and PowerPoint
Education
2005 UACCB - A.A.S. Business Administration
• Graduated Cum Laude
• Member of Phi Theta Kappa
2007 Lyon College -B.S. Business Admininstration w/ HR Mgmnt Focus
•
Experience
2007 - Present HR Assistant/ Quality Assistant
Arkansas Glass Container Corp. Jonesboro, AR
HR Assistant
Benefits Administration & Advisor
Attendance and Recordkeeping
Prepare and File Workers Comp., FMLA, and ADA
Assist with Payroll and New Hire Processes
Create and maintain personnel files
Employee Relations
Quality Assistant
Transferred to position in 2008
Assist Director with daily administrative functions
Create and maintain reports using Microsoft Excel
Coordinate conference calls and meetings
Assist with customer complaints and resolution
Manage adverse employment actions
2006-2007 Office Assistant
Lyon College Batesville, AR
Work Study/ Business Office Assistant
Assisted with accounts payable
Created business class handouts
Created and updated files on students and teaching candidates
2003-2005 Customer Service/ Leader
JC Penney’s Batesville, AR
Customer Service Associate/Quad Leader
Assisted customers with purchasing decisions
Served as interim leader in absence of immediate supervisor
Met quota on credit card applications and catalog orders
Skills
Leadership
Communication
Customer Service
Administrative
Awards Received
• Phi Theta Kappa
• Recording Secretary – PTK
• Who’s Who Among American Junior Colleges
• National Dean’s List
Alissa Miller
3
• Dean’s List 2003-2004
• Chancellor’s List 2005
• Nominated for International Scholar Laureate Program
•
Alissa Miller
4
Contact this candidate