Customer Service Representative

(Dwayne Wilson

**** ***** ******** ****.

Savannah, TX 76227

Phone: 904-***-****

E-mail: *.*******@*****.***

Objectives

Obtain a secure position that positively effects my growth as an

individual as well as a professional.

Education

University of North Florida

Jacksonville, FL

B.A. in Psychology (Fall 2006)

Experience

Collection Specialist (11/2009 - 07/2010)

MKS Financial Services (Euless, TX)

- Certified by the American Collector's Association (ACA International)

- Consumer Collection Supervisor

- Consumer Collector

- Commercial Collector

- Skip Tracer

Account Manager (06/2007 - 07/2009)

Daimler Chrysler Financial (Jacksonville, FL)

- Insurance Resolution Group

* Ensured totaled vehicles were accurately valued by insurance companies

* Provided all available documentation to complete a GAP claim

* Collected Shortfall

- Business Vehicle Finance

* Skip traced vehicles, businesses, business owners and guarantors

* Prepared replevin paperwork for company attorneys

* Collected Shortfall (Collected over one million dollars in Feb. 2009)

- Internal Collections (Lease)

* Collected shortfall for both Chrysler and Daimler products

* Accurately explained the balance due

* Negotiated payment arrangements within a strict timeframe

* Explained the ramifications of non-payment

Customer Service Representative (06/2004 - 08/2006)

BlueCross BlueShield of Florida (Jacksonville, FL)

- Accurately informed customers of their healthcare benefits and

limitations

- Informed employees and employers of COBRA coverage

- Collaborated with the medical review board to ensure procedures were

medically

necessary for specific individuals

- Referred employees and employers to durable medical equipment

providers

- Contacted pharmacies to ensure prescriptions were processed correctly

References

- Available upon request

Contact this candidate