Customer Service Assistant

C ynthia R. Preachers

**** *** **, ********, ** *0415

912-***-****; 912-***-**** (cell)

O BJECTIVE

To obtain a position both challenging and rewarding in which I can be an asset to the company.

H IGHLIGHTS

• Articulate, strong communication skills, and dedicated to providing excellent customer

s ervice.

• Computer literate in Microsoft Office and Microsoft Works.

• Highly organized and able to analyze and resolve problems quickly, calmly and effectively.

E XPERIENCE

1 2/07 – 08/08 O ffice Assistant, Patsy Chaney Acctg/Jackson Hewitt Taxes, Statesboro, GA

• Prepared tax returns and filled in as receptionist as needed.

• Assisted customers by accessing their tax forms and printed out their 1040’s, answering questions and

solving problems as required.

• Scanned document s, made copies, assisted bookkeeper and any other miscellaneous duties assigned.

2005 – 2007 B ookkeeper, C .S. Martin Inc., Rincon, GA (As Needed)

• Prepared and maintained spreadsheets to track all phases of construction of new homes,

s ales, and profit margins.

• Maintained spreadsheets for rental properties tracking rents received, property

m aintenance, insurance premiums and all other relevant information.

• Prepared 1099’s for subcontractors..

5/03 – 9/03 S ales Assistant, Great Cruises, Inc., Charleston, SC

• Answered, screened and transferred calls to appropriate sales agent.

• Maintained client records in Cruiseware database and processed cruise tickets ensuring

c lients were advised of all travel requirements.

Cynthia R. Preachers Resume continued-

5 /00 – 9/01 M erchandiser, News America Marketing, Norwalk, CT

( Job in Charleston, S C)

• Placed Point of Sale advertisements to reflect monthly markdowns.

• E nsured advertisements to be accurate and clearly displayed.

• Met with Store Manager to address any problems or questions they might have.

• Setup up displays, arranged displays according to company requirements.

1996 – 1997 E stimating Assistant, Beazer Homes, North Charleston, SC (Temporary)

• Obtained blueprints, plot plans and building permits.

• Prepared weekly spreadsheets outlining stages of home construction.

1993 – 1994 S ales Associate, F ilene’s Department Store, Waterford, CT

• Assisted customers in locating merchandise and finalizing their purchases.

• Opened and closed registers at the beginning and the end of each shift.

1980 – 1992 P rocurement Analyst/Contract Specialist, Naval Supply Center, Charleston, SC

• Researched and prepared spreadsheets to track production statistics, training

e xpenditures, payroll data, employee vacation and sick days.

• Provided technical and functional assistance in the use of the A PADE ( Automated

P rocurement Accounting Data Entry System).

• Negotiated and awarded contracts in excess of $25,000.00.

• Prepared a Cost and Price Analysis to outline a contractor ’s price reasonableness and

responsibility; thereby providing my determination to award the contract.

E DUCATION/SPECIAL TRAINING :

I obtained 608 hours of Department of Defense Procurement training as well as continuous

c omputer training.

AUGUST 2010

I obtained 20 hours of E-Commerce training for customer service online through National

Telecommuting Inc.

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