Manager Customer Service
Resume:
Carl C. Truance
Port
Chester, NY 10573
Cell
914-***-**** (Main number)
Home
abkcx9@r.postjobfree.com
Work Experience
Rite Aid Pharmacy
Assistant Store Manager March 2010 - Present
Responsible for all daily store operations for the company's Mount Kisco,
NY location.
In charge of staff training, as well as hiring and firing, and annual
performance reviews.
Responsible for the weekly ordering of products, and maintaining store
inventory.
In charge of weekly store Plan-O-Grams, promoting weekly specials.
FCD Drywall Inc.
Customer Service Manager / Purchasing Manager March 2003 - March
2010
Responsible for maintaining customer contact and satisfaction throughout
each individual project through regular telephone contact and site visits.
Responsible for the purchasing of all insulation and drywall materials for
both residential and commercial projects.
Responsible for maintaining all material cost control on each project.
Involved in the acquiring of new residential projects for the company.
Dolce International Conference Destinations
IBM Palisades Conference Center
Food and Beverage Service/Outlets Manager November 2002 - March
2003
In charge of all F.O.H. operations for IBM's 207-room training hotel and
conference center.
Direct report to four restaurant supervisors, one bar manager, and two
banquet managers.
In charge of all departmental service training, performance reviews,
hiring, and firing.
In charge of maintaining departmental payroll, and inventory controls.
Also served as evening property manager-on-duty overseeing hotel
operations.
Dolce International Conference Destinations
John F. Welch Education and Development Center May 2000 - November
2002
Dining Room Manager / Property Night Manager
In charge of all F.O.H. food and beverage operations for the 150-seat
dining room, bar and lounge area, and private dining for General Electric's
main training facility.
In a dual role, served as the property's Night Manager overseeing all
departments during the hours of 5:00pm and midnight.
Responsible for the scheduling of a service staff of 30 employees.
In charge of staff payroll, and involved in the food and beverage budget
calculations.
In charge of staff training, performance reviews, as well as hiring and
firing.
Dolce International Conference Destinations
Tarrytown House Conference Center August 1997 - May 2000
Dining Room Manager / Bar Manager
Responsible for all F.O.H. operations for the property's 180-seat main
dining room, six private dining rooms, main bar main bar and lounge.
Responsible for the scheduling, and training of 30 service staff.
Updated the department's wine list comprised of over 40 varieties.
Involved in menu planning for private dining.
Racanelli's Pizza and Brew Family Restaurant
Restaurant Manager March 1993 - August 1997
In charge of all dining room and kitchen operations for this 90-seat
restaurant in Nanuet, NY.
Responsible for the scheduling and training of 45 employees.
In charge of food and beverage cost analysis.
Education
Bachelors Degree 1988 - Journalism and Media; Mercy College - Dobbs
Ferry, NY
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