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Customer Service Manager

Location:
Baton Rouge, LA, 70805
Posted:
October 03, 2010

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Resume:

Dominique R. Anderson

**** ******* **. ***** *****, la 70805 225-***-****

abkcvr@r.postjobfree.com

FORMER TEACHER / CLERICAL SPECIALIST SEEKING A NEW VENTURE

Dedicated Clerical Specialist/ Pre K teacher eager to resume full-time

Clerical career in a rewarding environment. Offers a proven track record

of commended performance teaching grades Pre K-Kindergarten while serving

as Clerical Specialist all at once. Hard, dependable worker. Out-going

personality and customer friendly demeanor.

Core Competencies

CREATIVE LESSON PLANNING CREATIVE AND A-BEKA TRAINED

CURRICULUM DEVELPOMENT LEARNER ASSESMENTS

INSTRUCTIONAL BEST PRACTICES CPR & FIRST AID CERTIFIED

10 KEY

CLASSROOM MANAGEMENT DATA ENTRY

OFFICE MACHINES (COMPUTER, DOCUMENT CREATING

PRINTER, COPIER, SCANNER, MICROSOFT WORD (93-97,2003, 2007,2010)

FAX, MULTI-LINE TELEPHONE, WORKS, PUBLISHER, TASK LAUNCHER, ONE NOTE,

PAPER SLICER. EXCEL,ACCESS,POWER POINT,OUTLOOK.

Experience

GREATER MOUNT OLIVE CHRISTIAN ACADEMY BATON ROUGE, LA

Pre-K Teacher/ Clerical Specialist 10/2005 to 08/2010

Substitute Teacher (Kindergarten), 10/2005 to 08/2010

Hired as a full-time teacher following instructing all curriculum subject

areas to classrooms of up to 21 students (Ages 4-6 years). Appointed as

school's Clerical Assistant Specialist in January 2008. Prepare/Carryout

daily lesson plans for students, Prepare, design, and type important

documents for classes, other staff and school as needed. File, copy, scan,

and fax documents in accordance with guidelines. Handle in-coming and out-

going phone calls using business multi- phone line and transfer calls to

appropriate parties. Provided professional customer service o clients,

parents, and public as needed. Other basic clerical duties preformed

daily. Wishes to peruse career within the Clerical field. Leave was on

excellent terms.

Key Contributions:

Earned high marks for the quality and creativity of classroom teaching,

lesson plans and instructional materials used in teaching diverse subjects

(e.g., creative documents, letters, creative art, dramatic play, number

concepts, environmental print, social studies skills, and self-help

skills).

Established positive relationships with students, parents, fellow teachers

and school administrators/staff.

Quickly became a "first-to-call" resource in "staff in charge" before

clerical position was given.

EBR CLERK OF COURT BATON ROUGE, LA

ELECTION COMMISSIONER MAY 2008-PRESENT

Set up voting machines, post required documents, record and keep data of

voter's information, assist voters in needed areas, keep contact with

Registar's Voter's Office throughout the election period.

DOLLAR GENERAL STORE BATON ROUGE, LA

CASHIER SEPTEMBER 2005-SEPTEMBER 2006

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge

and all other aspects of customer service.

. Maintain an awareness of all promotions and advertisements.

. Accurately and efficiently ring on registers and accurately maintain

all cash and media at the registers.

. Communicate customer requests to management.

. Enter all media from register into the tally program.

. Maintain orderly appearance of register area and supplies stocked.

. Any other tasks as assigned from time to time by any manager.

WALGREENS BATON ROUGE, LA

TEMPORARY FILL-IN HALLMARK SPECIALIST

SEPTEMBER 2003-MARCH 2004

Responsible for routine maintenance of the greeting card department within

(2) Walgreen's stores. Prepare and receive orders, restocking,

straightening and organizing product and displays. Provided quality

customer service to the public.

Education & Credentials

> ASHWORTH UNIVERSITY- ONLINE

CERTIFICATE IN CHILD DAY CARE EXPERIENCES, 05/2010

> LOUISIANA TECHNICAL COLLEGE (BATON ROUGE, LA)

EARLYCHILDHOOD EDUCATION/CHILD DEVELOPMENT DIPLOMA, 08/2005-05/2008

> DJAY'S SCHOOL OF BEAUTY ARTS AND SCIENCES (BATON ROUGE,LA)

09/2003-02/04

> CAPITOL SR. HIGH SCHOOL

BATON ROUGE, LA

05/ 2003



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