Customer Service Sales Representative

Theottris Johnson

*** **** **. ***. ***, Ridgeland, MS 39157 Phone: 601-***-****

Email: abkcuq@r.postjobfree.com

Career Objective

To obtain a career in management with an organization that promotes

diversity, goal achievement

and upward mobility.

Education

5/09-5/11, Belhaven College, Jackson, MS

Degree: May 2011, Master of Science in Leadership

8/04-5/06 Belhaven College, Jackson, MS

Degree: May 2006, Bachelor of Science in Business Management

1/03-8/04 Belhaven College, Jackson, MS

Degree: August 2004, Associate of Arts

Employment

9/08-Present

Travelers Insurance, Jackson, MS

Claims Analyst

Provide voice to voice contact on assigned claims

Handle rental management of auto physical damage claims

Communicate daily with the local rental vendor to coordinate rental returns

and pickups

Track and pay appropriate rental days

Track and record vehicle repair status throughout the day and provide

update to the customer

Accurately maintain file documentation in a claim multi-line system via

computer

Handle auto physical damage and/or property claims

Accurately input loss information into a claim multi-line system via a

personal computer

Recognize fraud, subrogation, and salvage opportunities and refer to

appropriate expert

Consistently provide exemplary customer service

Provide customers and partners with all appropriate literature and

documents electronically and/or hard copy

Satisfy customer needs, ensure file quality and maintain a good working

relationship with internal claim staff

3/05-9/08

Clarion Ledger Newspaper, Jackson, MS

Advertising Sales Representative

Sales of marketing and advertising exposure to businesses, corporations and

non-profit organizations

Client account management, product/service presentation and client

relations

Assist in advertising research and planning

Training of new-hires

Assistance with employee interviewing and selection processes

2/04-3/05

University of MS Medical Center, Jackson, MS

Data Coordinator

Managed data within the department

Prepared and reviewed reports for insurance audits

Insurance benefit approval retrieval

Prepared and reviewed departmental forms

10/02-10/03

Cintas Corporation, Jackson, MS

Office Assistant

Maintained appropriate inventory levels via direct purchasing from vendors

Provided billing information to contract customers

Offered front line product and service promotion to prospect customers

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