Customer Service Marketing

**** **** **** **

Sun Prairie, WI ***** 608-***-**** ***********@***.***

Emily Michalak

Objective Resume for employment.

Experience 2005-2006 Lannoy Piggly Wiggly Waterloo, WI

Cashier/Clerk, Stock personnel

Basic cash handling, and transactions

Customer Service

Basic computer skills

Organization within the store

Janitorial duties

Some office work, counting cash, making copies

Reason for leaving: wasn't getting enough hours.

2006-present Farmers & Merchants State Bank

Marshall, WI

Teller

Basic cash handling and customer service skills

Deposits, Withdrawals, loans, payments, credits,

debits, cash advance, check cashing, Certificate of

deposit withdrawal and deposit, travelers checks,

IRA's, Money Orders, Cashier's Checks, Wire

transfers, safe deposit box, Series EE bonds, and I

Savings Bonds, night deposits, etc

Worked with the Premier Teller program, Unisys My

Vision X (Image processors), and the automatic

coin machine and cash counter

Research and history of customer's accounts and

transactions

Performed opening and closing procedures

Identified and sold the products and services that

are beneficial to the customers needs

Addressed customer questions and concerns and

referred to appropriate internal resources for

resolution

Kept updated on new products and services and

maintain awareness of current fraud alerts

Then some basic office duties, making faxes, typing

letters, making copies, organizing, mail duties,

etc.

2008-present Farmers and Merchants State

Bank Marshall, WI

Marketing

Assist the VP of Marketing, Kim Abraham, with any

projects or promotions that we currently have going

on.

Extensive use of Microsoft Word, Excel

spreadsheets, Outlook, Powerpoint, Photoshop, and

InDesign

Member of the F&M marketing committee.

Assist in the implementation of bank-marketing

initiatives including staff kick-off rallies,

in-bank merchandising, execution of direct mail

projects and corresponding follow-up, coordination

of special media placements, and communicating

results

Utilize internal databases and external prospects

list to support business development, quality

service initiatives, and other sales efforts.

Assist in the coordination of the production and

distribution of mailings monitor and communicate

results of direct mail programs.

Implement community relations activities including

local events, open houses, press releases,

sponsorships, donations, etc.

2008-present Marshall Area Business

Association Marshall, WI

Marketing Director

The Marshall Area Business Association is an

organization similar to a Chamber of Commerce for

our small town of Marshall. They invited me to be

their Marketing Director about a year ago to get

some experience and also to help market their

organization and events.

Duties:

Draft and submit press releases

Handle all of the advertising for events and

promotions

Handle any publicity contacts Thank you cards and

Welcome e-mails to new and current members

Editor of the quarterly newsletter

Also a member of the Marketing and Development

committee

The creator, editor, and contact for the Marshall

Area Business Association's website

www.marshallbusiness.com

Education 2007-2010 Madison Area Technical College Madison,

WI

Graduated with an Associate's Degree in Marketing.

Made Deans list all semesters with a 3.8 GPA.

2003-2007 Marshall High School

Marshall, WI

- Graduated top 10 of the class in 2007

References

Available upon request.

Contact this candidate