Customer Service High School

-*Jeanne Wyatt

**** ******** ****

Anna, Texas **409

Phone: 972-***-**** 903-***-****

Email: abkcrk@r.postjobfree.com

OBJECTIVE: Highly motivated, career orientated individual, seeking a

position

with advancement potential. Desires a cultivating environment, where

skills can

be developed, by expanding a traditional education and acquiring

experience.

Professional Experience:

2009-2010 Service Center Solutions (Oncor Electric Delivery) Palestine,

TX.

Customer Service Agent

* Assist customers in reporting power outages, disconnects, and

reconnects

* Update account information such as name, phone numbers, and

personal information

* Create repair tickets for guard lights and street lights

* Assist police and fire calls for Oncor Electric Delivery

2006-2007 Texas Energy Support (T.X.U. Energy) - Palestine, TX.

Customer Service Associate

* Display excellent decision-making, problem solving, and conflict

resolution

and show proper amount of empathy to customers.

* Accept payments over phone such as credit card and check.

* Report power outages for customers.

* Listen attentively to there concerns pertaining to there electric bills.

2005-2006 Texas Department of Criminal Justice - Tennessee Colony,

TX.

Correctional Officer III

* Performs moderately complex work involving the care and custody of

offenders.

* Work involves the direct supervision of offender work groups in their

daily

assigned duties including the responsibility of preventing escapes and

maintaining discipline in conformance with strict rules, regulations, and

standard operating procedures.

* Writing cases, checking IDs, and cell searches

2002-2004 Prosper I.S.D - Prosper, TX.

Special Education Assistant

* Assist in the instructional program and behavioral management of

physically, emotionally and learning disabled students in Special Day

Class, Resource Specialist Programs and/or and other regular education

of

special education program

* Provide instruction and a positive role model to students in basic living

skills, social interactions and academic development.

2001-2002 Mass Group Marketing - Richardson, TX.

Medical Treatment Claims Coordinator

* Prepares and submits insurance claims; reviews and adjusts accounts

to

ensure accurate billing in a timely manner.

* Send out correspondence letters to customers and handle customer

issues

Education:

1994-1998 - Diploma obtained, Frisco High School

Skills:

* Trained in computer software applications Word Perfect 5.1, MS Office,

and

all Windows OS, and Internet tools.

* Familiar with copiers, typewriters, data entry, and daily sales reports.

* General knowledge of fax machines, scanners, and printers.

* Very congenial, quick learner, goal motivated, detail orientated,

accurate,

through, precise, excellent analytical and organizational skills, loyal,

and remarkably dependable.

Contact this candidate