Customer Service Manager
Resume:
Ereka Mays
Virginia Beach, VA 23462
757-***-**** (home)
803-***-**** (cell)
Skills:
* Proficient in Microsoft Word and Excel
* Skillful in making PowerPoint presentations
* Highly competent in Internet research and SPSS statistical software
Education:
* Bowie State University - Bowie, MD 20715
< Degree: B.S. Degree, honors, May 2007
< Academic: GPA: 3.7/4.0
< Major: Sociology - Concentration in Sociology
< Honor Society Membership: Alpha Kappa Delta (International
Sociology Honor Society)
Employment History:
Randstad/U.S. State Department
1111 19th St. NW, Washington, DC 20036
From: 02/2008 - To: 12/2008
Position: Processing Clerk/General Clerk II
* Perform various clerical and repetitive manual functions based
on production
* Operate various office equipment and machinery in preparation,
processing, and mailing of passports and related documents
* Receive, sort, process, and log regular and expedited postal
* Utilizes the current TDIS-PD and PRISM computer operating
systems to include document preparation, creation of document
batches, scanning, reviewing, data entry, book printing, and
retrieval of individual application information
* Perform quality checks for standard fee information on
individual applications
* Check data on passport using optical character reader
* Responsible for control and accountability of all passport books
received and returned
* Assist in training employees in the essential job functions and
helping to improve the training process
Aerotek
7312 Parkway Dr., Hanover, MD 21076
From: 06/2007 - To: 01/2008
Position: Business Operations Associate (BOA)
* Responsible for ensuring the highest level of customer service
to external customers as well as corporate and field office
employees through various key responsibilities
* Manage customer accounts to include invoicing, collections, PO
tracking, and working with clients to resolve outstanding issues
* Make routine welcome and maintenance calls to clients and
managing total accounts receivable with an Aging of more than
$2.5M
* Responsible for gathering the necessary data to assist
Management with account specific decisions
* Audit account specific reports to ensure accurate billing and
client specific information
United Parcel Service
14841 Sweitzer Lane, Laurel, MD 20707
From: 11/2004 - To: 09/2006
Position: Shift Supervisor
* Lead a team of 25 employees on all aspects of sorting and bagging
operations
* Trained, developed, and held workgroups responsible for safety,
production, and attendance
* Supervised daily activities of package handlers and clerks to ensure
that all assigned duties were accomplished safely and in a timely
manner
* Scanned packages to ensure the correct destination
* Performed general office task as well as verification and submittal of
timecards
Wal-Mart
3549 Russett Green, Laurel, MD 20724
From: 08/2004 - 08/2005
Position: Customer Service Manager
* Responsible for scheduling and delegating work for the front end
employees
* Train employees for the Customer Service Manager position
* Serve as a liaison between the organization and its customers by
answering questions, solving problems, and providing advice or
assistance
* Perform other functions as requested by Management team
* Promoted to this position after three months of employment
B & T Enterprises, Inc.
PO Box 3594, Aiken, SC 29802
From: 02/01 - To: 07/04
Position: Administrative Assistant
* Performed basic secretarial duties such filing and answering phones
* Served as an assistant to the president and vice president
* Prepared a sum of $1M in proposals for new construction and
renovations
* Prepared tax documents, scheduled appointments and meetings.
* Handled correspondence
Contact this candidate