Customer Service Maintenance

A rthu r L. Holmes

*** ******

Calumet City, I L 60409

Mobile: 708-***-**** Home: 708-***-****

abkcqx@r.postjobfree.com

Objective: Seeking a position where I can best utilize my experience in the various fields of accounting,

collections, customer service, and store maintenance planning.

Professional Profile

Customer Service and Collections

• Abili ty to handle inbound and outbound calls within an acceptable t ime period.

• Capable of meeting targets of production, quality and attendance.

• Abili ty to take payments over the phone in an accurate and t imely manner.

• Capable of working effectively under pressure in a fast paced environment.

• Abili ty to multi task effectively when needed.

• Abili ty to remain calm, courteous and professional to i rate customers.

• Abili ty to update data base in a timely manner.

• Abili ty to assist, t rain and role play with new hires.

Accounting

• Posted numerous batches of chapter 13 bankruptcy receivables daily.

• Abili ty to generate and balance daily and month end reports.

• Canceled outstanding checks in the data base monthly.

• Capable of meeting mandatory month end deadlines.

• Wrote letters and made collection calls to creditors that were overpaid.

• Disbursed checks to the debtors attorneys and creditors.

Store Maintenance Planner

• Created the field technicians daily work schedule.

• Created and issued purchase orders to vendors for parts purchasing.

• Abili ty to supervise workers in the field from within the office.

• Dispatched the field technicians out to emergency service repair calls.

• Scheduled and created repair work orders for store maintenance repairs.

Professional Work H istory

Aug. 2006 to Oct. 2008 P roxy Agent / Customer Service Computershare Fund

Services

Aug. 2005 to July 2006 I nspection Scheduler Chicago Housing

Voucher Program

Sept. 2004 to Nov. 2005 Account Resolution Specialist F irst Credit of

A merica

Feb. 2000 to July 2004 Accounting Clerk Tom Vaughn, Chapter 13 Trustee

May 1994 to Aug. 1999 Store Maintenance Planner Heinemann’s

Bakeries Inc

M ay 1995 to May 1997 C ustomer Service Rep. / Collections A DT Security Systems

Education

H igh School Diploma Chicago Vocational H igh School Chicago, I L

Accounting Diploma Taylor Business Institute Chicago, I L

Continuing Education Certificates South Suburban College South Holland, I L

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