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Manager Customer Service

Location:
Palmetto, GA, 30268
Posted:
October 03, 2010

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Resume:

*** ******** ***

678-***-****

Palmetto, GA *****

abkcqr@r.postjobfree.com

Hollie A. Marcus

PROFESSIONAL SUMMARY

Accomplished HR professional with experience in diverse business

environments. Excellent communication, presentation, and interpersonal

skills. Exceptional managerial and supervisory skills. Effectively managed

safety, employment, and training programs for over 350 associates.

Achieved goals under limited supervision while operating as a catalyst for

developing cohesive teams.

EDUCATION

Bachelor of Science in Business Administration

Pursuing Master's of Business Administration

Human Resource Management Concentration, 2004 Human

Resource Management, 2011

University of South Alabama, Mobile, AL Georgia

State University, McDonough, GA

PROFESSIONAL EXPERIENCE

Milliken, Guest House Manager/ HR - Hospitality, 2008 - 2010

LaGrange, GA

. Managed all recruiting, interviewing, and hiring efforts for the Guest

House

. Assisted with Milliken's college recruitment program for interns, co-ops,

and new hires

. Administered new hire orientation and ensured completion of annual safety

training for all associates

. Process weekly payroll and improved payroll processing time by 50%

. Updated the compensation structure to increased retention and talent

acquisition

. Managed all aspects of billing including purchase orders, monthly

reconciliation reports, and expense reports

. Updated the purchase order system and increased billing efficiently by

60%

. Saved $28,000 in 2009 due to effective account management

. Organized 1,400 customer (including charity and business) visits and

4,000 customer dinners

. Ensured all customers experienced excellent customer service and

accommodations

. Maintained 4 facilities including 24 bedrooms and 32 bathrooms totaling

17,972 square feet

Milliken, Employment / Education Manager/ Manufacturing, 2006 - 2008

LaGrange, GA

. Managed employment, safety and training departments for over 300

associates

. Successfully managed administrative recruiting efforts (scheduling,

interviewing, tracking) for 3 locations

. Maintained 100% compliance for applicant and associate tracking using HR

databases

. Ensured 100% compliance for new orientation and annual safety training

. Processed paperwork for FLMA, COBRA, short-term disability, and voluntary

life and medical insurance

. Completed unemployment hearings with a 96% success rate and processed

worker's compensation claims

. Assisted with any employee record changes including address, name, and

taxes

. Responsible for open enrollment and implementing any benefit changes or

programs

. Communicated benefit and policy changes to employees through

informational presentations

. Ensured all terminations, reprimands, and employee disputes were handled

properly

. Won 2007 and 2008 Safety Excellence Ward from Georgia Traditional

Manufacturers Association

. Surpassed safety record by completing over 500 days without a recordable

. Successfully completed 6 comprehensive safety evaluations for OSHA re-

certifications

. Helped to place 95% of the associates in new positions during plant

consolidations

Hollister / Assistant Store Manager/ Retail, 2005 - 2006

Douglasville, GA

. Conducted new hire orientation, processed payroll, and tracked applicants

in the HRM system

. Responsible for training new associates for multiple positions in various

departments

. Achieved target sales of over $50,000 for clothing, jewelry, and

fragrances during peak seasons

. Consistently reached daily target totals for denim merchandise both

Women's and Men's departments

. Successfully recruited and increased staff by 40% during peak seasons

. Responsible for implementing all floor operations and managed hourly

associates

. Completed store deposits totaling $2,500 to $20,000 several nights a week

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint), Lotus Notes, HRM Systems, SAP,

and Ariba (Purchasing)



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