Customer Service Training

FARNAZ TAMJIDI

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***** ******** ***** . ****** . ** 91436 .

818-***-**** . abkcp8@r.postjobfree.com

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QUALICATIONS AND WORK EXPIERIENCES

. Well trained to handle all the incoming and outgoing calls,

messages emails and letters

. Arranging and confirming appointments, greeting clients,

customers, patients on daily basis and office

. Well trained and experienced in management and staff relations

. Accurate typing speed 50+ wpm 5

. Led conferences and provided training for new staff

. Able to multi-task successfully in a busy office environment

while providing support and customer service to clients and

management

. Demonstrated ability to respond in a professional manner in the

workplace and knowledgeable of office practices and possess

excellent interpersonal skills

. Greeted clients in a professional and prompt manner,directed

calls to appropriate individuals and departments, confirmed

appointments, and responded to e-mails

. Provided translation and/or interpretation services from English

to Farsi and Farsi to English at staff meetings, seminars and

training sessions

. Well-organized and able to maintain an accurate and easily

accessible filing system

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TEACHING AND SPECIAL TRAINING EXPERIENCES

. Twelve years of experiences teaching Fine Art (painting,

drawing,

Art and Craft) to both children and adult

. Many years of experiences helping elderly and assist them on

daily basis

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EDUCATION AND TRAINING

. Bachelor of Art, Fine Art

05/2005 California Sate University of Northridge

. Associate Degree, Fine Art

05/2002 Los Angeles Valley College

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AWARDS & ACHIEVEMENTS

. Trade and Commercial Certificate, Ministry of Commerce

Import, export, Incoterms, financial terms, custom and relations

with forwarding companies

02/2010 MINISTRY OF COMMERCE

. Certification of appreciation participating as translator and

interpretation at oil and mine industry

06/2009 Chamran Central fair and exhibitions

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SKILLS AND INTRESTS

. proficient in Window 7,Vista and XP

. proficient in Office 2003 and 2007

. Familiar with Outlook

. Familiar with Photoshop CS4

. Familiar with Corel

. internet savvy

. Excellent leadership skills

. Converting pictures to Painting portraits

. Making banners, brochures and CD covers

. Love music,Play piano and some Guitar

. Love gardening,and hiking

. Pet and nature lover

. Do meditate on daily basis

. Enjoy reading Philosophy, spiritual books and poetry

Contact this candidate