Manager Customer

STEPHANIE N. GRAY

**** *. **** ***., ********, AZ 85301 602-***-**** -

abkco5@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Vanguard - Scottsdale, AZ 2007 - 2010

Communications Associate

. Assist distressed clients with hardship needs.

. Responsible for supervising small team projects.

. Assist clients with allocation of assets.

. Responsible for presenting updates to management.

. Manage client accounts and financial data.

. Respond to client needs promptly and professionally.

Discover Financial Services - Phoenix, AZ 2004 - 2007

Account Manager

. Extensive experience providing customer support in busy call center

environment for a financial institution.

. Manage a high-volume workload within a deadline-driven environment.

. Meeting and exceeding daily quota inquiries in any given week.

. Consistently achieving performance benchmarks in all areas (speed,

accuracy, volume).

. Responsible for handling incoming calls and customer inquiries from

members.

. Analyze resources for problem resolution and design best-option

solutions for members to keep accounts open.

. Respond to customer inquiries promptly and professionally.

. Responsible for assisting supervisor with team trainings.

Tutor Time Preschools- Phoenix, AZ 2002 - 2004

Lead Teacher

. Planned and implemented educational programs in a daycare setting for

age's infant to kindergarten.

. Operated multi-line phone system.

. Managed supply/inventory lists.

. Interviewed potential enrollments and had one-on-one interaction with

clients.

Kiddie Kandids - Phoenix, AZ 2001 - 2003

Photographer/Sales

. Photographed portraits of all ages, specializing in children.

. Planned the composition of the photograph for individual customers.

. Developed strong customer relationships.

Cahill, Sutton, and Thomas - Phoenix, AZ 2000-

2001

Clerical

. Responsible for maintaining and updating file system.

. Organized and prepared discovery material.

. Provided assistance in litigation preparation.

. Maintained confidential client files.

Law Offices of Louis J. Hoffman - Phoenix, AZ

1998 - 2000

File Clerk

. Responsible for maintaining and preparing exhibit binders.

. Reviewed incoming discovery documents.

. Updated confidential client files.

MistAmerica, Inc. - Phoenix, AZ

1999 - 2001

Executive Assistant

. Responsible for inventory receipts.

. Managed accounts payable and receivable.

. Handled inbound customer phone inquiries.

. General filing and transcribing duties.

EDUCATION:

Everest College: January 2010 - current, Associates in Paralegal

Paradise Valley Community College - 2001 - 2004, general education

curriculum

PROFESSIONAL SKILLS:

* Working knowledge of various PC systems.

* Skilled in various software programs. Adapts quickly to new systems.

* Excellent communication skills, verbal and written.

* Efficient in training and supervisory skills.

* Self-motivated, goal and detailed oriented with ability to multi-task.

* Able to work in a high stress, team environment.

COMMUNITY SERVICE:

The Leukemia & Lymphoma Society

Habitat for Humanities

Generation United - United Way

Contact this candidate