Customer Service High School

**** ******** ***. *** ** Riverside Ca *****

PHONE 909-***-****

E-MAIL abkcmt@r.postjobfree.com

Amanda K. Wells

Skills • Experienced in the use of Microsoft Office Suite and Microsoft Windows

XP.

• Experienced in a wide variety of administrative and clerical functions.

• Ability to learn new ideas and skills easily.

• Detail-oriented, able to multi-task effectively.

• Success-driven with high energy and positive attitude.

Work Experience 09/27/08-06/05/09 San Bernardino County Sheriffs Dept

Sgt. Sarkas Ohannessian

West Valley Detention Center

Sheriffs Custody Assistant

Booking of inmates into Jail Information Management System.

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Checked booking application to confirm completeness and correctness

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Acquired information to create or update inmates files.

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Inventoried inmates property and money

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Obtained inmate verification and took thumb print and signatures.

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Entered correct bail from bail schedule and advised inmate of amount

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needed for release.

Completed re bookings for court returns and added supplemental charges

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when required.

Answered phones and responded to inquiries about inmates court dates,

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charges, bail, etc.

Directed guests to appropriate locations, answered questions about

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policies, procedures, and problems.

Sorted and filed documents into inmates jackets based on court dates and

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charges.

Assisted with writing citations for inmates that were being released on

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misdemeanor warrants.

Typed documents relating to inmates release or transfer.

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Received calls from bail bondsmen and provided them with correct court

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information and charges needed for bond.

Verified bonds against jacket information for the Duty Officer who validates

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inmate release.

Formulated routine reports and correspondence following general

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instructions.

Interfaced with other law enforcement agencies to coordinate release,

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warrants, and bail.

3/5/08-8/01/2008 AMF Riverside Lanes G.M Tony Accomando

Food And Beverage Attendant

Take food and beverage orders using a computerized register.

Prepared and cooked orders

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Served orders to appropriate lanes.

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Served alcoholic beverages when bartender was unavailable.

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Count cash drawers and reconcile for beginning and ending shifts

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Maintain and stock weekly product deliveries reconciling with order sheet.

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Maintain and stock products used daily in refrigerators and freezers

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Maintain cleanliness and customer service standards

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8/1/07-present Riverside Personnel Services

• Variety of assignments with temporary agencies predominantly RPS

2/1/07-8/1/07 Robert Murray, President, Murray Mortgage

Receptionist

• Answered switchboard and provided information to callers, took messages

and transferred to appropriate loan officers.

• Greeted clients, visitors and callers, handled their inquiries, and directed

them to appropriate persons accordingly.

• Performed a variety of secretarial and clerical duties including typing, filing

and making copies, sending and receiving facsimiles and opening and

distributing mail.

• Assisted in reconciling all accounts payable correspondence.

• Created spreadsheets to track lead inquiries and traced advertising usage

for loan officers and upper management.

• Received and prepared for mailing all courier and overnight packages and

correspondence; forwarded them to appropriate individual.

• Cleared, distributed, and stocked facsimiles machines.

• Ordered and maintained all office supplies.

• Performed other duties as assigned.

10/1/05-10/1/06 Jami Haydis, Owner, Styles Unlimited

Receptionist

• Greeted customers

• Handled all phone calls politely and professionally.

• Scheduled and confirmed clients appointments

• Received payments for services and kept record of transactions.

• Received and distributed mail

• Sorted through and stocked inventory

6/1/06-8/31/06 Dana Wells, VP of Operations

Administrative Aide (Summer Employment)

• Prepared memos, emails, and other documents using Microsoft Word, and

Excel Spreadsheets.

• Maintained and updated filing using an electronic database.

• Opened and sorted incoming correspondence, including faxes and email.

• Pulled excel spreadsheets for daily profit packets.

• Created a Web Page for a Corporate web-site development.

• Copied, scanned, and faxed important documents.

• Maintained calendar events.

• Made hotel and airline arrangement for out-of-town meetings and functions.

Education 2001-2004 Colton High School Colton, CA

General Diploma

Successfully passed the California High School Exit Exam.

ROP Certifications:

• Child Care Occupations (June 2003)

• Fashion Merchandising (June 2003)

• Pre-Employment Skills (June 2004)

2004-2006 San Bernardino Valley College S.Bdino, CA

General Education courses which also included:

• Word Processing

• Computer Literacy

• Business Law

Currently enrolled in Court Reporting Program at Sage College-Moreno Valley CA

References Available upon request.

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