Customer Service Representative

Kenney McCaster

*** **** ****** ****

Memphis, TN 38109

901-***-**** (h) . 901-***-**** (c)

E-mail: abkcms@r.postjobfree.com

CAREER SUMMARY

Diligent professional with experience in logistics, administration,

recruiting and client relations. Extensive experience in performing

background checks and drug screens. Exceptional customer service skills.

Strong work ethic, detail oriented and self motivated to get the job done.

Ability to learn and comprehend new software.

PROFESSIONAL EXPERIENCE

Accredo Health

2009 TO 2010

Customer Service Representative

Calls patients to gather patient demographic information and other non-

order information such as delivery address and schedule delivery date of

prescription medications and ancillary supplies. Inquires as to doses on

had and gathers data for clinician or technician assessment and evaluation

of noncompliance. Receives product or service problems and refers to

appropriate department for handling. Documents customer complaints per

process. Place follow-up calls to patients/families or tracks to ensure

deliveries were received. Cooperates and coordinates with other departments

for exchange of information for billing. Follows applicable state and

federal laws and company policies. Receives and documents customer calls

and refers to appropriate departments for handling. Collates, tracks and

aggregates data and prepares reports as requested.

Methodist Healthcare/Revenue Assurance Professional 2007 TO 2009

Logistic Coordinator (Promotion)

Maintains supply/inventory files which reflect current requisitioning and

utilization. Analyzes and determines items to be purchased, inventoried, or

returned consistent with the operating policies and procedures.

Participates in the maintenance of inventories of sterile/unsterile

supplies on a regularly scheduled basis. Responsible for maintaining and

controlling all supplies consumed within the Perioperative Services

Department. Maintains and monitors principles of aseptic techniques

according to hospital policy and procedure and AORN standards. This

includes determining the amount of inventory to carry, establishing and

maintaining the inventory replenishment process, and controlling the

inventory distribution systems. Participates in CIP quality improvement and

evaluation activities and implements measures to ensure that hospital,

JCAHO and other quality standards are met. Recognizes and responds

appropriately to environmental safety factors.

Jr. Collection Recovery Specialist

Skip-trace and verifies debtor contact information and place of employment,

locates assets and other necessary information to aid in Pre-Legal suit

evaluation. Conducts employment verification and obtain correct employment

contact information to aid in Legal accounts collections. Code accounts,

updates windows, and notes all account activities in the RAP systems.

Updates Civil Warrant, Alias, Garnishment, Bank Levy, Judicial Attachment

and Scire Facias service status in RAP system from Process Server progress

report. Document incoming attorney correspondence in RAP system. Assists in

packing out-going garnishment paper-work and records information in RAP

system. Creates labels and packages out-going Pre-Legal letters. Scans and

files documents for Pre-Legal and Legal accounts. Performs other clerical

support, including faxing, copying, checking voice mail and other duties as

assigned. Effectively communicates with all relevant contacts in person,

via e-mail or phone communication to accomplish legal collection

objectives.

Prologistix 2007

TO 2007

Staffing Assistant

Assisted office staff with data entry, making job offer when jobs are

available, placing employees on job orders, assist with weekly payroll,

filing employee application, order office supplies, run daily arrival

report, open order summary report, fax background checks to appropriate

vendor, entering completed background check into BRIDGEIT, make copies of

applications, greet incoming guest and answer calls.

Gained experience in hiring process (orientation class, interview process,

placing employee on job order and drug screening)

Nursing Innovation, A Division of Team Staff, Rx

2005 TO 2006

Recruiting Assistant

Assisted senior travel recruiter with responsibilities such as, maintaining

nurse pool, e-mailing, faxing, weekly maintenance calls, and scheduling

drug screens. Ensured nurse files were 100% complete, gathered submittal

documentation. Maintained relationships with nurses.

Gained experience using Microsoft Word, Outlook, Excel, ADP on-line, FedEx

on-line and NurseTrak.

Adecco Temporary Agency, 2004 to 2005

Office Assistant

Received incoming customer service calls and handled each call before

transferring to recruiter. Prescreened potential employees, by phone,

before scheduling appointments. Educated walk in employees of policies and

procedures for potential employment. Scheduled evaluations for potential

employees through Xpert Testing. Removed inactive employees from company

database; entered criminal background and drugs screens into database.

Reorganized the office filing system, increasing productivity of the

office, eliminating duplicate files, and updating employee records

Valocity,

2004 to 2004

Quality Control Appraisal Reviewer

Utilized knowledge of various appraisals and lender guidelines for the loan

review process. Communicated corrections to appraiser and lender, if

needed, in a timely manner. Provided follow-up to appraisers, communicated

with lender regarding delays. Maintained excellent records of all findings

related to quality control in every file. Maintained spreadsheet of files

reviewed.

ACS, Inc/Brother International, 2002 to

2004

Team Coach

Coached and assisted with development of Customer Service Representative

overall performance. First point of contact for resolving customer issues

and complaints. Assisted immediate supervisors with identifying knowledge

gaps in Customer Service Representative and developed plans to bridge the

gaps.

CMC/Sharper Image, Memphis, TN 2001 to

2002

Direct Marketing Representative

Assist customers in a courteous and professional manner while placing

orders via phone. Tracked orders and ensured the proper delivery date for

product. Frequently provided additional assistance or information as

needed.

ServiceMaster,

2000 to 2001

Customer Service Representative

Assist customers in finding the closest Terminix, Merry Maid, American Home

Shield and other companies under the Service Master umbrella.

EDUCATION

1988-1992 Westwood High School Memphis, TN

. Diploma

Certification

CPR Certified

Contact this candidate