Customer Service Management

Richard Delano Gaiser, III

*** ***** ****. #****( Madison, AL 35758

256-***-**** ( ********@*****.***

Aircraft Cleaner

Articulate, meticulous, and outgoing management professional with 6+ years

of progression and accomplishments in leadership roles within the

entertainment, education, nonprofit and retail sectors. Seeking to apply

talents and abilities as an Aircraft Cleaner. Well versed in staff

training and development, productivity enhancements, and conflict

resolution. Attentive listener and confident communicator to provide

direction, advice, and counsel others on key business initiatives, plans,

and programs.

CORE COMPETENCIES

Employee Relations ( Program & Project Management ( Event Planning &

Management

Training & Development ( Process Improvement ( Productivity Enhancement (

Conflict Resolution

Goal Oriented ( Team Building & Leading ( Counseling & Advising ( Problem

Solving

Policy & Procedure Development ( Communications (Written & Verbal) (

Negotiations

Vendor Relations ( Customer Service ( Client Relations

PROFESSIONAL EXPERIENCE

Barnes & Noble College Booksellers, Orlando, FL (3/2009 - 9/2010)

TEXTBOOK FLOOR LEADER

Advise and assist students, professors, and general public in wide array of

textbook selections. Enter and update pertinent information to maintain

accurate inventory. Account for $2K cash drawer and serve as floor leader

to train, supervise, and direct temporary and seasonal staff as needed.

o Responded to and resolved customer service issues with textbooks,

financial aid policies, and expected merchandise dates to support

sustained business growth and development.

o Supported and led floor teams through high-traffic weeks of the year

and provided additional training as needed.

Youth & Young Adult Network of the National Farm Worker Ministry, Orlando,

FL (12/2009 - 9/2010)

MEMBERSHIP CHAIR & VOLUNTEER ORGANIZER

Planned, coordinated, and facilitated chapter meetings and applied

strategies to meet program goals of the organization. Prepared schedules

and attendance requirements for special events. Developed scripts for phone

outreach and ensured successful campaign management. Worked directly with

local businesses to raise funds and solicit donations in support of chapter

activities. Served as area representative for activities in Washington,

D.C. and other out-of-state venues.

o Applied creative skills to advance new campaigns and outreach for

humanitarian crisis as needed.

o Selected as one of three area representatives to present workshops at

the U.S. Social Forum held in Detroit, Michigan.

University of Central Florida Libraries, Orlando, FL (12/2008 - 5/2010)

MEDIA STUDENT ASSISTANT

Organized, maintained, and disbursed DVD's, cassettes, laptops, microfiche,

film products, and landline computers for 8 satellite libraries within the

system. Provided support and assistance to patrons that consisted of

undergraduate and graduate students, professors, alumni, and UCF faculty.

Applied and upheld all university policies, procedures, and protocol for

the library.

o Categorized over 5,000 scholarly journals, entertainment films, and

VHS products and maintained high dollar inventory of 100+ electronics

with each item valued at $1,500+.

o Responded to and resolved any customer service issues or concerns and

ensured an efficient, organized library operation.

o Served as main student assistant on all library products and services

and received high ratings for exemplary job performance.

RICHARD DELANO GAISER, III

PAGE TWO

Insanity Skate, Madison, AL (7/2004 - 12/2008)

EVENT TEAM LEADER & MERCHANDISE REPRESENTATIVE

Worked closely with management on all business initiatives, promotions, and

advertising plans/programs. Set-up and maintained inventory for all pro

shop merchandise, putting green equipment, and skate surface repairs.

Provided personalized attention to customer base and completed transactions

in MICROS Point-of-Sale System. Planned, coordinated, and facilitated

celebratory events and ensured optimum client relations and satisfaction.

o Successfully organized and managed 2 event committees through 5

professional skateboarding events.

o Trained and supervised staff as requested in all business operations,

programs, and services.

EDUCATION

Bachelor of Science, Major: Interpersonal and Organizational Communication

Courses: Communication Research Methods, Intercultural Communications, &

Interpersonal Communications

University of Central Florida

Professional Development:

Communication Courses: Nonverbal Communication, Family Communication,

Organizational Communication, Attitudes and Persuasion, Group Dynamics, and

Conflict Management

Writing Courses: Magazine Writing, Advanced Expository Writing, and

Creative Nonfiction Writing

Anthropology Courses: Sex, Gender and Culture, and Peoples of the World

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