Customer Service High School

Lynn Whisenant-Chapman

**** ****** ****

Mt Olive Alabama 35117

205-***-****

QUALIFICATIONS

Detail oriented, excellent 10 key skills, phone and customer service

skills. Data entry, word pro and excel spreadsheet. Wires, ACH, Cash

orders for branches, signature cards, use and create spreadsheets on a

daily bases. Reconcile GL accounts. Knowledge of Debit and Credits.

EDUCATION

1985 Graduate of Fultondale High School

EMPLOYMENT

2010. Compass Bank

. ARP account recon.

2009. CapitalSouth Bank

. Manage,maintain, file and scan signature cards

. Scan CIP information

. Mail bank statements

. Manage returned mailed

. Work with returned checks and ACH items.

. Prepared Lockbox work for customer

. Reconcile Loan General Ledger accounts and FHLB acct.

. Receive and send ACH files to Federal Reserve

. Reconcile to the Federal Reserve Bank

. Create and verify wires

2005. Product Specialist, Treasury Cash Mgmt. AmSouth Bank

. Tested Treasury Mgmt. systems and worked through many

system conversions.On the Recon conversion team.

. Manage daily and Monthly billing files for the Treasury

Mgmt.

. Over see that rejects are correcedt and lost revenue is

recovered.

. Implement iTreasury Internet Customers, adding ACH,

Wires and Information Reporting.

. Implement Corporate Sweep accounts including Repos,

Masternotes, Credit Lines and Mutual Funds.

. Implement Cash Concentration customer, Data Exchange

inbound, outbound and Access.

1994-1998 Client Services, AmSouth Bank

. Resolved customer and corporate customer issues.

Including ACH, Recon, Wholesale Lockbox, Retail Lockbox,

Investment Sweeps and Cash Concentration.

1994. ACH Specialist, AmSouth Bank

. Schedule and process ACH payroll and debit files.

. Reconcile in process accounts.

. Balanced end of day work.

1985. Proof Operator, AmSouth Bank

. Encode and Balance Proof work.

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