Customer Service Manager

Shelby E. Miller

*** **** ****, ******, ** *****

. 716-***-**** . *************@*******.***

OBJECTIVE: To obtain challenging and rewarding employment in the accounting

field with opportunities for future advancement.

EDUCATION: Roberts Wesleyan College, Rochester, NY

Bachelor of Science, Accounting and Information Management

GPA: 3.4/4.0

Relevant Courses:

. Intermediate Accounting 1 & 2

. Audit and Control

. Strategic Management

. Tax Accounting

Activities: Students In Free Enterprise (SIFE) - Women of Hope Camp

Succeeded in planning and marketing activities and brought 12

inner-city girls, ages 12 & 13 to a weeklong business camp.

Skills: Proficient in Word, Excel, Power Point and QuickBooks

EXPERIENCE:

Wyoming County Government Center, Warsaw, NY

Student Aide, Board of Supervisors February 2010-September 2010

Assist Clerk to the Board with indexing, filing, spreadsheets,

mailings, telephone

work, scanning, copying, faxing, and entering contracts and enter

contracts in Access database

Town of Arcade, Arcade NY

Assistant Bookkeeper February 2010-July 2010

Assist Bookkeeper with paying bills, payroll, general journal entries,

cash disbursement entries and

cash receipts entries

Paychex Inc., Henrietta, NY

Risk Management Intern September 2009-November 2009

Assist analyst and supervisor with spreadsheets, contest flyers,

researching Better Business Bureau

vendors, updated databases by moving clients with past due balances to

collections, analyzed data to

reveal trends of Paychex vendors, Paychex employees and debt alert

letters sent to clients

Wyoming County Government Center, Warsaw, NY

Student Aide, Treasurers/ Board of Supervisors June 2009-August 2009

Assist Clerk to the Board with indexing, filing, spreadsheets, mailings

and telephone

work, scanning, copying, faxing, assist treasurer with spreadsheets,

journal entries,

auditing dental bills with payroll deductions, organizing fixed assets,

scanning, and copying

Roberts Wesleyan College, Rochester, NY

Office Assistant, Admissions Office September 2008- April 2009

Assist office manager with data entry, filing, mailings and telephone

work. Excellent

customer service

Office Assistant, Business Department December 2007- May 2008

Posted accounting income-expenses in QuickBooks for the SIFE team,

completed

mailings, filing, made excel spreadsheets and posters

Circle C Ranch Counselor, Delevan, NY June 2005-August

2007

Counselor: Responsible for 6 campers, Summer

2005

ages 12 and 13

County Store Clerk: Store manager Summer 2006

Candy/Ice cream store: Cashier, prepared ice Summer 2007

cream products and served customers

Shur Fine Cashier, Arcade, NY May 2004 -

Dec. 2004

Balanced cash drawers, bagged groceries and provided excellent

customer service

*References upon request

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