Customer Service High School
Resume:
Columbus, Ohio ***** Phone 614-***-****
E-mail *************@*****.***
Simone Banks
Objective My objective is to help your company meet your
mission with my previous work experience.
Key Skills Views 2.0, Agissar Machine, Microsoft Word, (
Excel,
Work experience 12/22/09-Present Nationwide Insurance
Grove City, OH
Customer Documents Operations (Indexing)
Recognizing legal documents along with the ability
to process in a timely matter to our external
customers.
Knowledge of processing documents to the correct
line of business, i.e Retirement Services, Life.
Data Entry to update contract changes for our
customers
Key skill advanced with numeric, and alpha.
Looking up customers in advance searches through
different programs such as Views 2.0,
06/15/09-08/25/09 Garden City Group
Dublin, OH
Customer Service Rep
Credit monitoring of all three credit bureaus
Answered inbound telephone called
Membership Enrollment/ Web assistance
Data Entry alpha and numeric advance key level
Call center environment
Researched and assistance with looking up credit
reports.
03/17/2008-08/18/2008 Safelite Auto Glass
Columbus, OH
Claims Service Rep.
Answered inbound calls to make glass claims for
insurance companies for the insured
Also made outbound calls to vary shops about
claims.
Data entry alpha and numeric
Tentative script reading
Call center environment
11//2007-12/2007 Toys 'R Us
Columbus, OH
Cashier
Helping people have knowledge of toys products,
knowledge of operating a cash register
05/2007-11/2007 Eastland Mall
Columbus, OH
Customer Service
Had to sell mall gift cards, successfully completed
all data entries, coordinate delivery addresses to
different locations, basic office knowledge
(copier/fax/filing)
Education 03/24/10- Present Sinclair Community College
(online) Dayton, OH
08/20/2008-12/16/2008 Central State University
Wilberforce, OH
Degree in Progress
09/2003-06/2007 Africentric High
School Columbus, OH
High School Diploma
References Ernest West Africentric High School
Patricia Williams Citifinacial
Brenda West Self-Employed
Lillian Crump Bureau of Workers Comp
8
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