Customer Service Data Entry
Resume:
Fiona Palmer
Colorado Springs, CO 80919
*****.*.******@*******.***
Profile
. Great organizational skills
. Excellent customer service skills
. Strong written and verbal communication skills
. Extremely cognizant of sensitive information/confidentiality
. Independent worker with high standards of excellence
Summary of Skills
. Adept at defining customer requirements and meeting their needs
. Able to make difficult decisions in stressful situations
. Highly proficient in Microsoft Word, Excel, Outlook and PowerPoint
. Able to accurately type over 55 wpm
Education
University of Colorado at Colorado Springs
Graduation:
Bachelor of Arts in Political Science
May 2010
Emphasis in American Politics/Public Law, Minor in Pre-Law
Cumulative GPA: 3.61 - Cum Laude; Major GPA: 3.9
Work & Related Experience
Pikes Peak Library District, Colorado Springs, Colorado
Sept. 2009-May 2010
Collection Management Intern
. Ensured the accurate daily distribution of up to 250 books throughout
the library district
. Charged with verifying that each book had an RFID (Radio Frequency
Identifications) tag for the duration of a project
. Repaired books that were ripped, worn or had other damages
Lear Siegler Services Inc., Ft. Carson, Colorado
Aug. 2005-Sept. 2008
Production Control Clerk
. Printed, copied, analyzed and filed various logistical reports daily
. Prepared and reviewed documents for grammatical errors, completeness
and consistency
. Managed calendars, scheduled meetings and recorded minutes of meetings
. Performed data entry on a wide range of government equipment
. Handled purchase requisitions and turn-ins
. Assisted in payroll preparation by calculating timesheets and related
duties
United States Army, Various Locations
July 2001-July 2005
Automated Logistical Specialist (92A)
. Opened and closed job orders on military vehicle/equipment needing
repairs or scheduled maintenance
. Dispatched vehicles and updated operators' licenses
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