Customer Service Manager

John Daniel Wilson

**** *. **** **. #*

Phoenix, Arizona 85014

(602)-265-

6674

Email: abkck0@r.postjobfree.com

Update: 7/30/2010

Preferred work type: Permanent, Full Time,

OBJECTIVE: To apply my range of experience with a company that maintains

the highest standards of product, & service.

EDUCATION:

Sunnyslope High School, in Phoenix, Arizona,

Long Beach College of Business, Long Beach, California.

Completed Computer and Business Operations Course June 1993

SUMMARY OF WORK HISTORY:

Jan 1995- Jan of 2010 Held positions in, Towing, Catering, and

Transportation. Experience includes scheduling and dispatching of techs

and drivers. Duties entailed determination of customer needs and

satisfaction, while acting as service personnel and customer go between.

Jan 2008-Feb 2010 City Kitchen Scottsdale, Arizona

Line Cook. Responsible for both "in house" and catering food orders.

Business focus was on Full Service Catering to Lawyers and Doctor's

Offices, dinner parties, weddings etc.

June 2007- Jan 2008 United Road Towing

Dispatcher (HEAVY TOW) handling a variety of call types including PD.

Duties included, Call taking & scheduling of drivers. Dispatching according

to truck capability, urgency, size and situation of call.

2004-2007: AAA Transportation

Contracted and worked as a driver under AAA ownership

1995 to 2004: Yellow Cab Co. Contracted /Worked under the ownership of

Arnett Transportation, as a dispatcher, & driver in VIP Transportation. As

an Independent Contractor owning and operating 3 vehicles.

ADDITIONAL EXPERIENCE: Restaurant & Hotel work as a Cook, Waiter,

Bartender, & Restaurant Manager. Allowing me a variety of Customer Service

Settings. (Local employment includes Durant's Restaurant, & the Arizona

Biltmore Hotel.)

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