Customer Service Representative
Resume:
Karen Miller
Princeton, WV ****0
***********@*******.***
EducatioN
BLUEFIELD STATE COLLEGE, BLUEFIELD, WV
May 2009
B. A. Humanities
Bluefield State College's selection for the West Virginia State
Legislature's
2008 Frasure - Singleton Internship Program
experience
CUSTOMER SERVICE REPRESENTATIVE, DISH NETWORK- BLUEWELL, WV
September 2004 - September 2008
Assisted customers with technical questions regarding installation,
troubleshooting and hardware operation
Resolved billing disputes
Managed receivables
Cross-sold multiple entertainment products and services as well as
hardware systems and accessories
Collection Agent, Cross Country Bank- Beckley, WV
May 2001 - April 2003
Handled high volumes of outbound calls pertaining to the collection of
delinquent accounts
Improved the organization's profitability by preventing impending
financial losses by effectively negotiating payments
Consistently exceeded monthly collection goals
Received Recognition of Excellence Award for oversight of new employees
skillS
EXCELLENT TIME MANAGEMENT AND ORGANIZATION SKILLS
Proficient in Microsoft Office productivity software (Word, Excel,
Outlook PowerPoint)
References
E. STEPHEN LILLY, CHIEF OPERATING OFFICER, FIRST COMMUNITY BANK,
BLUEFIELD, VA 304-***-****
Harold Brewster, Attorney, Brewster, Morhous and Cameron, Bluefield, WV
Robert Pettry, VP Marketing, First Community Bank, Bluefield, VA (304)
323-6384
Contact this candidate