Customer Service Medical Assistant

Ebony Taylor

**** ********** **. *********, ** **134 Cell 469-***-****

**********@*****.***

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SUMMARY

I am seeking a position where I can utilize my skills, and have the

opportunity to grow. I am a hardworking and dependable team member that can

bring a wide range of experience to the table.

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WORK EXPERIENCE

Terra Nova Transcription/ Inscribe

Lancaster, TX

Medical Transcriptionist

10/07 to Present

. Transcribing medical reports of all specialties that include clinic

notes, discharge summaries, H&P, consults, OP reports, progress notes

and ER notes

. Utilizing Meditech system

. Dictaphone, IChart

. QA on reports by other transcriptionist

. Proofing and editing speech recognition files

Medical Edge Healthcare group Dallas,

TX

Specialty Insurance Follow-up Agent 10/06

to 04/07

. Correcting/ Reposting of charges and payments

. Payment adjustments

. Corresponding with insurance companies regarding unpaid invoices

. Verifying/ collecting payment on workers compensation claims

. Verifying patient insurance

. Submitting appeals and reconsideration letters on behalf of customers

. Telephone customer service and support

Specialty Billing Services Irving,

TX

Collection Specialist 11/04 to

10/06

. Calling patients for collection on balances

. Working with patients to set payment arrangements

. Creating and sending collection letters

. Verifying insurance non-pays

. Verifying insurance balance adjustments and write-offs

UPMC Health Plan Pittsburgh, PA

Clinical Operations/ Medical Assistant/Appeals Clerk

08/94 to 11/04

. Monitoring Compliance

. Appeals

. Data collection/ entry into tracking system

. Generated letters to providers regarding outcome of appeals

. Verifying denials via the claims database

. Developed and maintained monthly/weekly reports

. Insurance verification and pre-certification

. Patient billing

. Phlebotomy

. Provided wound care

. Monitored vital signs

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EDUCATION

Career Step - 2008 - Medical Transcription, graduated with honors

ICM School of Business - 09/1994 - Medical Assistant

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OTHER RELATED SKILLS

-MS Office -Centricity -ICHART -Medical Billing

-Insurance Verification

-Dictaphone Extext -Express Scribe -MScribe -Inscribe

-Collections

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