Customer Service Manager

Address: **** ** *** ** ***** APT *** LEESBURG, GA 31763 (

Phone 865-***-**** ( E-mail Address: ********@***.***

Christopher Jacobs

objective

[My objective is to obtain a management position and grow

into larger roles within the company]

employment history

[January, 09 - Current] [Aramark] [Albany State University,

Albany, GA]

[Retail Manager]

. Assists in maintenance of cash control and payroll records.

. Manage several employees in multiply units including national brands.

. Record Inventory weekly.

. Create schedules for employees.

. Resolve conflict between unit employees and customers.

. Hiring, discipline, performance reviews and initiating pay increase.

. Financial/P&L assessment and reporting.

. Billing and data processing.

[January, 06 - December, 09] [Aramark] [University of Tennessee,

Knoxville, TN]

[Manager]

. Program assessment and evaluation of employee's progression.

. Provide customer service.

. Maintain excellent relationships with the client.

. Record Inventory weekly.

. Create schedules for employees.

. Train new employees

. Count, collect, audit and store large increment of money for multiple

units.

. Resolve conflict between unit employees and customers.

education

[August, 05- December, 09] [University of Tennessee] [Knoxville, TN]

[B.A. Psychology]

. Communication skills.

. Analytical skills.

. Strong work ethic.

. Acquired behavioral skills.

. Fast critical thinking skills.

. Acquired different counseling skills

Skills

Presented business presentations for 7 years from high school through

college into my professional career

. MS Office

. Microsoft Word

. MS Excel

. MS Access

. PowerPoint

REFERENCES

. Upon Request

Contact this candidate