Krystal J. Cain, MISM

** ***** **** ***** ? Lawrenceville, Georgia 30044

770-***-**** ? abkchr@r.postjobfree.com

SUMMARY

Project Manager / Business Analyst with expertise in SDLC, Agile, web

advertising, point of sale and technology project management. I am a self-

motivated leader that drives projects to completion on time and within

budget.

Project Cost and Schedule Control Contract and Procurement

Program Management Network Security and Operating

Project and Task Estimating Systems

Sales and Marketing

EXPERIENCE

turner broadcasting systems, Atlanta, GA 2008-2010

Project Manager

Project Manager for the National Basketball Association (NBA.com).

. Assisted with creation and managed new Ad Sales Processes for pitching

sales ideas and execution of sold deals

. Continuously analyzed current processes and made recommendation for

improvement to senior management

. Gathered and documented Business and Functional requirements for site

sponsorships

. Coordinated with Sales and Promotions teams to deliver quality

sponsorship projects totaling over $2 million a season.

. Produced project documents that led to documented projects and historical

data for future use

signature consultants, contracting for autotrader.com, Atlanta, GA 2008

Business Analyst

Managed projects through entire lifecycle establishing and monitoring scope

and updating schedule and status.

. Conducted functional analysis of advertising systems that identified

current and future state business processes.

. Managed and controlled changes in several project scopes while

communicating impact to management and team

. Gathered and documented advertising system and reporting requirements for

business partners.

. Lead Project Manager/Business Analyst on multiple project initiative in

department.

. Trained new hire Business Analysts entering the department resulting in

short transition time and increased productivity

. Made process improvements and systems enhancement recommendations,

leveraging best practices and professional experience.

. Consulted with Enterprise Program Manager on projects to identify risks,

issues and action items on projects.

. Designed and documented practical, useful, and cost effective solutions

in the form of functional specifications which become the basis for

development and testing.

macys systems and technology /

federated systems group, Duluth, GA 2005-2008

Project Manager / Business Analyst

Project Manager/ Business Analyst for Point-of-Sale System and Product

Manager for Coupons for all Macy's and Bloomingdale's stores.

. Managed projects through entire lifecycle establishing and monitoring

scope and updating schedule and status.

. Coordinated executive briefings and change management meetings with cross

team members to obtain approvals.

. Represented Customer Relationship Management Business Unit as lead

business analyst responsible for all system enhancements and change

orders.

. Worked with customers to establish business goals and identify process

improvement opportunities, documenting requirements for development of

system solutions for moderate to complex projects.

. Coordinated with Quality Assurance team to ensure integrity of business

requirements against system specifications.

. Consulted with Project Management Organization to provide feedback on

project methodology and related issues.

. Developed detailed test plans and author test scripts/cases for system

enhancements.

. Authored cross team communications and documentation, including

production release notes and turnover plans.

. Conducted assessments, researched systems/applications to develop

training and end user support strategies.

. Served as Product Manager within the business unit for CRM-Stores,

verifying cross team compliance of Point-Of-Sale devices including

Blackberry handhelds, Bridal Kiosks, scanners and any in store devices

contributing to the customer experience.

. Lead Project Manager for coordination of weekly Business Unit Executive

Dashboard Status.

. Successfully managed a maximum of five small to moderately complex

projects through Software Development Life Cycle at one time.

the limited, Atlanta, GA 2002-2009

Customer Sales Lead

. Exceeded established sales quotas and displayed superior customer service

skills.

. Developed detailed merchandising floor plans to create an optimal

shopping experience.

. Managed resource planning and payroll allocation.

. Coached and Developed newly hired sales associates and sales leads.

EDUCATION

Keller Graduate School of Management, Atlanta Georgia

Graduated: June 2010

Masters of Science, Computer Information Systems Management

Concentration in Project Management

Keller Graduate School of Management, Atlanta Georgia

Expected Graduation: June 2011

Graduate Certificate E-Commerce Management

Clark Atlanta University, Atlanta Georgia

Bachelor of Science, Computer Information Systems

Minor in Business Administration

skills

Currently studying and eligible for Project Management Professional

Certification (PMP)

Completed Effective Facilitation Course

Intermediate knowledge of developing HTML

Knowledge of website development from a technical and Project Management

standpoint

Microsoft Office: Access, Excel, Project, PowerPoint, Word, Visio

awards and affiliations

Member of Project Management Institute (2007)

Member of Project Management Institute Atlanta Chapter (2007)

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