**** ******* ******* **** **** (***)

***-**** *******, ** *****

Ashley N. Henson

abkcgr@r.postjobfree.com

Objective: To utilize my customer service experience with technology-based

experiences along with strong commitment to success to best serve company

objectives.

Education:

B.A Sociology May

2009

North Carolina State University

Minor - Health May 2009

North Carolina State University

Graduate Education

Health Education and Promotion August 2009-

December 2009

East Carolina University

Experience:

Customer Service Representative August 2009-Present

Implus Footcare, LLC -- Durham, North Carolina

-Provide excellent customer service for large companies and consumers all

over the United States by handling the phones, answering any and all

questions, and entering orders.

-Responsible for data entry by using exceptional organizational skills to

file and document all orders and information relevant to company

requirements.

-Maintaining a level of control by multi-tasking and handling multiple

projects at a time.

-Specializing in Canadian and UK accounts by providing customer support and

product information as well as entering all orders. Also, providing

management with required information when called upon.

Figure Skating Coach August 2001-December 2009

Cary and Garner Polar Ice Houses - North Carolina

-Teach and mentor individuals of all ages to perform at the highest level

through hard work, dedication, and competition experience. Leading some

students to compete and place first in state-wide competitions.

-Work with parents and children to best accomplish goals.

-Teach and mentor off-ice strength and conditioning, as well as providing

valuable sport- nutrition information through the United States Figure

Skating Association Bridge program.

Barista August 2005-Present

Jitters Coffee - Cary, North Carolina

- Self-starter able to prepare and serve drinks according to order, while

providing a satisfying experience for the customer in a high volume

business.

-Responsible for cash management with large money volume and practice

important life skills such as integrity and communication.

Computer Experience:

-Microsoft Office - proficient use of Excel, PowerPoint, and Word.

- Sage Mas 500

- Microsoft Outlook

Organizations and Activities:

Member of United States Figure Skating Association 1993-Present

-Gold level skater in Moves in the Field and Freestyle.

-Competed in 9 South Atlantic Regional Competitions and skated for 11

years.

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