Customer Service Assistant

Chris Schmidthuber

**** ****** ******* *** . ***********, Ohio 43081 .

*****.************@*****.*** . 614-***-****

Highly skilled professional with a great customer service background.

Excellent verbal and written communication skills with cashier and money

handling experience. Driven to work with the best people in a fast-paced

environment.

TECHNICAL SKILLS

. Windows 98, 2000, XP, Vista, and Windows 7 operation and

troubleshooting

. Mac OS 9 through Snow Leopard, operation and troubleshooting

. Microsoft Office 2000, XP, 2003 and 2007

. PC hardware troubleshooting and repair

. Mac hardware troubleshooting and repair

. Remote desk top repair, troubleshooting, and education

. Networking setup, sharing and repair

. Basic server administration

. Ticketing programs (STAR and iCAD)

. Photo and video editing- Photoshop, After Effects

. Web design- DreamWeaver, Flash, Action Script, HTML

. Computer modeling programs- Maya, Auto CAD, and Cinema 4D9

WORK EXPERIENCE

Teleperformance Columbus,

Ohio

Fiber Solution Center Agent, Verizon FiOS Feb, 2010-

May, 2010

. Tier two call center support

. Customer education about features and use of FiOS

. Remote desk top support using go2assist

. Diagnostic programs for telephone, internet, and television services

. Troubleshooting the Verizon Fiber Optic network

. Troubleshooting client's telephones, computers, and televisions on the

network

. Using ticketing system (iCAD) to manage all clients' products and

services

Geek Squad Columbus,

Ohio

Counter Intelligence Agent

Oct, 2008- Feb, 2010

. Addressing Clients computing needs, both in store and over the phone

. Providing Excellent Customer Service

. Using ticketing system (STAR) to manage all clients' products and

services

. Troubleshooting/repairing PC hardware and software problems

. Setting up and upgrading new and old computer systems

. Data Management

. Shipping and Receiving products to and from service center

. Setting up wireless security for clients' networks

. Selling Geek Squad Services

Best Buy Columbus,

Ohio

Customer Assistant

Oct, 2007-Oct, 2008

. Providing complete solutions in all departments

. Assessing client needs and putting together solutions

. In-depth understanding of inventory, set up, and delivery procedures

. Post-sale client support, making sure clients' expectations were met

and surpassed

. Responsible for cash drawer

Galayan's Trading Company Columbus,

Ohio

Climbing Wall Associate June, 2000-

June, 2002

. Registration and basic training of clients

. Maintenance of climbing wall and all safety equipment

. Training new employee's in safety and procedures

VOLUNTEER EXPERIENCE

Girl Scouts-Heart of Ohio

2001-2008

. Created technical rendering used in fundraiser for new camp facility

. Donated artwork for charity fundraiser

. Helped construct a new camping unit

Meals of Wheels 1997-1998

. Delivered hot meals to the elderly every day

Habitat For Humanity 1995-1997

. Helped build homes for needy families

EDUCATION

The Ohio State University Columbus,

Ohio

. Bachelors Degree in Art and Technology

. Learned the latest technology in computer animation, interactive

software, and robotics

. Graduated December 2006

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