Sales Manager

AIREEN NAVARRO-KHAUV

415-***-**** / abkcfs@r.postjobfree.com

WORK EXPERIENCE:

Asia to Africa Safaris Ltd. (Manila Office)

Office Manager / Operations Team Manager

June 2007 - January 2010

. Oversee the smooth flow of daily operations between Operations & Sales

Teams and these teams' working relationships with partner companies

based in Eastern & Southern Africa

. Act as the main mediator when conflicting work ethics/ideas between

Operations & Sales Team members affect output efficiency (conflict

management)

. Trouble-shoot certain errors made by Operations Team members (damage

control or problem-solving)

. Research, review & decide on competitive margins for Operations &

Sales Teams' use for their client proposals

. Conduct meetings with Operations Team members as needed (eg. keep up

morale, partner updates, employment revisions, relay messages from

Directors)

. Evaluate Operations Team members' work performance with

recommendations (eg. salary raise, more training, from probationary

status to become a regular employee)

. In-charge of compiling & updating Operations Team Training Manuals

. Conduct trainings for Operations Team members (ensure that SOPs are

followed)

. Prepare employment offers & revisions for new hires

. Release job opening ads for prospective Operations Team members

. Resume & phone interview screenings, shortlist, conduct interviews &

evaluate applicants

. Prepare & administer applicant test questionnaires

. Build and maintain good working relationships with partner companies

in Eastern & Southern Africa, select embassies & companies, and

clients

. Perform Sales & Marketing responsibilities (Travel Consultant) for

repeat & potential clients through customized proposal

presentations/discussions/meetings (client interface)

. Submit trip reports focused on the 'value' our clients get (if we

recommend the property or not)

Asia to Africa Safaris Ltd. (Manila Office)

Operations Team Member (Travel Consultant)

April 2006 - May 2007

. Perform daily support operations for the Sales & Marketing Team (eg.

excel computations, tailor-made proposals, close coordination with

partner companies in Eastern & Southern Africa, communicate with

clients on behalf of Sales Team)

. Research and generate up-to-date database for recommended properties &

competitive margins

. Maintain good working relationships with partner companies in Eastern

& Southern Africa, select embassies & companies, and clients (client

interface as needed)

. Provide administrative functions to Sales Team and Directors

The Development Executive Group (Manila Office)

Research Officer (Full-time)

March 2004 - January 2006

Research Officer (Part-time)

February 2006 - December 2006

. Carry out research & analysis, identify & track projects of interest

to members for the Business Opportunities Directory

. Identify, analyze and update procurement forecasts and procurement

opportunities (projects) in French, funded by development agencies

(World Bank, EuropeAID, AfDB, EU, OECD and EIB)

. Initiate strategic relationships with representatives of international

development organizations, major donor agencies and local governments

(via form e-mails & phone calls)

. Monitor, compile & update projects/loans not found on our website

(Missed Business Opportunities)

. Perform basic translation (French to English) of procurement

opportunities/forecasts

. Work on special projects (eg. custom research, country reports,

client profiles)

. Analyze and update procurement activities for the Development Group

Marketplace (Job Opportunities/Premium Jobs)

. Edit & post the Procurement Alert (PA) newsletter on Tuesdays

. Partially train and supervise new researchers

The Baron Travel Corporation

Senior Sales Account Executive

Sept 2002 - February 2004

Sales Account Executive

August 1999 - August 2002

. Build & maintain good business relations with travel industry partners

(wholesaler-retailer) via sales visits & phone calls

. Organize Sales & Marketing activities (Sales Blitz, Product Updates &

Launches, Travel Expos)

. Coordinate travel arrangements of VIP and difficult/demanding clients

. Research & propose alternative destinations

. Monitor travel partners' sales production (current, new & potential

partners)

. Promote new products through sales visits, product updates and travel

expos

OTHER SKILLS:

. Well-versed in MS Office (Excel, Word, Powerpoint)

. Excellent oral & written communication skills

. Creative, out of the box thinker

. Proactive, highly motivated and a team-player

. Can handle multiple tasks & organize time (know how to prioritize)

. Meticulous attention to detail and numbers

. Events management/organization and Project Coordination/Management

. Comprehensive Research Analysis/Web research/Data gathering, evaluation &

monitoring

. Possesses excellent interpersonal skills

. High level self-initiative, perseverance and flexibility

. Problem-solver and meet work deadlines

EDUCATION:

Graduate 2005 Masters in International Studies

University of the

Philippines - Diliman

Undergraduate 1999 BS Tourism

University of the

Philippines - Diliman

Secondary 1995 Integrated Developmental School

(Mindanao State University - Iligan

Institute of Technology)

Primary 1991 Iligan City North Central Elementary

School

References available upon request

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