Software Technical Support
Resume:
Antwan Morris
**** ****** ****** ******** ** ****3
abkcfp@r.postjobfree.com
Professional Summary
A self motivated IT professional with five plus years of technical/customer
support experience. Capable of performing multiple responsibilities; help
desk support, network support, remote support, server support, customer
service, data analysis, and much more. Proven ability to manage large
network system and provide support for over 200 employees. Experienced
communicator capable of making professional presentations and a quick
learner that rapidly adapts to the emerging technology.
Professional Experience
Bluetree Technology Group, Dunwoody, GA 3/09-Present
Senior Technician (Independent Contractor)
Install and configure network firewalls, configure remote desktop
connections and virtual private network connections. Analyze and resolve
networking problems associated with LAN and WAN. Provide telephone, email
and remote technical support for proprietary database software used by
different companies. Install and configure workstation, network components
and peripheral devices. Install, configure, and repair Windows server
software and hardware components. Perform routine maintenance on computing
equipment. Analyze and resolve technical problems associated with computing
hardware.
Accomplishments:
. Built Windows 2008 SBS using Active Directory and configured it for a
Windows 7 environment.
. Built Windows 2003 server using Active Directory and configured it for a
Windows XP environment.
. Install, configure, and maintain the VPN Tunnels for GA Clinic Main and
Branch offices.
. Resolve multiple network issues to minimize a network system down time
and increase business functionality.
D W Gordon Tax Service, Decatur, GA 7/08-Present
Part Time Consultant
Provide remote/onsite engineering and technical support to network, server,
and desktop system. Install and configure workstation, cabling, network
components and peripheral devices. Configure users to domain using Active
Directory and maintained MS Exchange server. Perform routine maintenance
on computing equipment.
Accomplishments:
. Resolved multiple network issues to minimize a network system down time
and increase business functionality.
. Built Windows 2008 SBS and configured for a Windows XP and Windows 7
environment.
Antwan Morris Page 2
Buckhead Beef, Atlanta, GA 7/05-
1/09
PC Support Specialist
Provided telephone/email technical support to over 200 employees for
proprietary database software used by the company. Installed and configure
workstation, network components and peripheral devices. Installed and
upgrade software applications. Performed routine maintenance on computing
equipment, analyze and resolve technical problems associated with computing
hardware. Managed over 200 Nextel cell phones, Liaison with Nextel
representative and technical support. Generated weekly and monthly reports
for sales and merchandising. Emailed reports to outside sales
representatives and ran routine backups of the file, exchange, and
inventory servers.
Other Task:
. Generated and mailed checks to vendors using Secure32 software.
. Scan checks from customers to be transmitted to bank using Net Deposit
software.
. Data processing entered Credits for Accounts Receivable department.
. Designed employee ID badges to access facility, using E-media Card
designer software.
Child Plus Software, Atlanta, GA
6/04-7/05
Technical Support Representative
Provided telephone/remote support for proprietary database software used by
Head Start/Early Head Start agencies. Assisted clients with installation
and configuration of the ChildPlus software, provided assistance to clients
in areas: inputting data, running reports, system/maintenance routines.
Resolved issues with client's data by using FoxPro and SQL commands, as
well as documented bugs and enhancements, worked with the software
development staff to correct bugs, and developing enhancements.
FVSU Head Start Program Fort Valley, GA
7/01-5/04
Network Services Specialist
Managed Internet, application software, and desktop system used by five
Head Start Agencies. Facilitated training on data entry and running reports
using Child Plus software.
Accomplishments:
. Established DSL internet in three rural Head Start Agencies and designed
a LAN.
. Consolidated the Child Plus data system from the five Head Start
Agencies.
. Analyzed and resolved technical problems associated with computer
hardware and software.
Computer Skills
Operating Systems: Win 9x, NT, 2000, Me, XP, Vista, 7, Windows 2000, 2003,
2008 SBS server,
Application Software: Corel Suites, Microsoft Suite 2003 and 2007, 2010,
Child Plus software, E-media Card designer, Active Directory, Exchange
Programming Languages: C, C++, COBOL, SQL, Java, FoxPro, and Lab View
Networking: LAN (Peer to Peer, Client/Server) Wireless, VPN, WAN
Firewalls /Routers/ Modems: Sonic Wall, Netgear, Watchgaurd, Linksys, D-
link, and Netopia
Desktops: Dell, Compaq, HP, Acer, Gateway, eMachines, and Asus
Servers: HP BL240 and Dell Power Edge 2950
Education
American Intercontinental University Dunwoody, GA
Master of Information Technology, Internet Security August 2006
Fort Valley State University Fort Valley, GA
Bachelor of Science, Computer Information Systems May 2002
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