Service Manager

Jennifer L. Horton

**** ****** ****

Cottondale, FL 3243

Phone: 850-***-****

*****************@*****.***

Work experience

**/**** - *******

Corrections Coroporation of America, Panama City, FL - Addiction Treatment

Counselor

. Conduct client orientation and psychosocial evaluations

. Facilitate group process and education sessions

. Provide individual counseling sessions

. Develop individualized treatment plans of care

09/09 - 12/09

Universal Health Services, Fountain, FL - Therapist

. Completed assessments to identify and develop treatment objectives and

goals

. Conducted individual counseling sessions

. Facilitated family counseling sessions

. Organized and prepared psycho-educational topics and curriculum for

group counseling sessions

. Implemented and facilitated group counseling sessions

. Provided crisis intervention counseling

. Provided case management services including coordinating services with

aftercare provider, juvenile probation officer, and local social

service and mental health providers

11/07 - 08/09

White Foundation, Panama City, FL - MST Therapist

. Conducted Family Ecological Assessment

. Devised treatment planning from evaluation of evidence and in

accordance with MST Analytical Process

. Coached ecological units in treatment implementation

. Consistently evaluated and worked to improve family engagement and

alignment in treatment procedures

. Developed reports for court and legal system regarding client and

ecological system interactions, support, and progress

. Prepared and presented reports evaluating evidence of family treatment

. Collaborated with MST treatment team to review, revise, and implement

treatment methods

. Achieved evidenced based adherency standards required by MST

. Provided case management type services including collaboration with

juvenile probation officer, community supports, and community mental

health providers

04/07 - 10/07

Manatee Children' Services, Bradenton, FL - Crisis Intervention Specialist

. Conducted Psychosocial Assessments

. Developed Treatment Plans based on evidence of assessments

. Conducted Individual counseling sessions for children and youth in

care

. Conducted Crisis Intervention counseling sessions for children and

youth in care

. Developed, organized, and facilitated age and gender appropriate

groups and process

. Developed training curriculum and trained direct care staff in

treatment, care, and situational supervision of children and youth in

care

04/06 - 03/07

Quality Inn & America's Best Value Inn, Panama City Beach, FL - Front Desk

Clerk

. Prepared and confirmed guest reservations

. Greeted and checked-in guests, including cash, credit, and voucher

payments

. Checked-out guests

. Maintained guest satisfaction in all aspects of guests' stay

. Provided guest service assistance in resolving any issues related to

guest stay

01/06 - 03/07

Unlimited Path, Washington CI, Chipley, FL - Addiction Counselor

. Completed Psychosocial Assessments

. Developed individualized service plans

. Conducted group education lectures

. Facilitated caseload process groups

. Provided individual counseling sessions

09/05 - 01/06

Non-Secure Programs, Inc., Panama City, FL - Addiction Counselor

. Conducted client orientation and psychosocial evaluations

. Facilitated group process and education sessions

. Provided individual counseling sessions

. Developed individualized treatment plans of care

. Conducted family education sessions and processes

11/03 - 02/05

Children's Home Society, Bonifay, FL - Children's Targeted Case Manager

. Assessed client's current status and needs

. Developed a coordinated plan of care

. Advocated for clients' with family members, educational and legal

representatives

. Monitored clients' emotional, psychological, physical, and

developmental progress

. Coached families on behavioral modification for parents and children

. Facilitated services including medical, psychological, psychiatric,

and educational

. Empowered strengthening in participating family units by education on

meeting physical, educational, emotional, and psychological needs

. Assisted and educated clients in understanding services and obtaining

various services and benefits

07/03 - 11/03

Target, Panama City, FL - Guest Services Team Leader

. Supervised service desk operation and personnel

. Handled, maintained, and supervised all store registers at store

opening, closing, and daily routines

. Achieved productive relations for guest (customer) assistance,

concerns, problems, and satisfaction

. Worked with guests regarding situations in which satisfaction could

not be met at store level or to resolve discrepencies in service

. Supervised, trained, and motivated cashiers and service desk personnel

03/01 - 10/02

Florida Abuse Hotline, State of Florida, Tallahassee, FL - Abuse Registry

Counselor

. Conducted telephone interviews and gathered and assessed crucial

information to analyze incoming potential abuse, neglect, and/or

exploitation calls

. Generated reports for protective investigators regarding assesment and

evidence determination

. Assessed priority of report including victims' current safety

. Assisted callers understand decisions and outcomes of collected

information

. Contacted local investigators and/or law enforcement

. Increased productivity by 65% in a six month period

03/00 - 03/01

Teen Challenge of Florida, Bonifay, FL - Counselor and Teacher

. Directed and guided juvenile boys in rehabilitation facility

. Counseled boys on behavior modification

. Cultivated familial relationships to rebuild home integrity

02/94 - 08/94

ActMedia/ActNow, Jacksonville, FL - Area Supervisor and Payroll

. Managed staffing 12 stores with demonstrators

. Kept accurate records of goods and coupon dispersal

. Evaluated representatives and their demonstrations

. Placed and maintained advertisements in stores

. Performed payroll for all employees in the north Florida, south

Georgia region

Education

2013 - Expected - University of the Rockies, Colorado Springs, CO

Doctorate of Psychology in Executive Coaching

2006 Troy University, Panama City, FL

Master of Science in Psychology and Counseling

1999 Florida Baptist Theological College, Graceville, FL

Bachelor of Arts in Christian Education

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