Customer Service Project

Leslie Anne Lunsford

Home Phone: 405-***-****

Cell Phone: 859-***-****

Email: ******.********@*****.***

Address:

**** *** **

Wetumka, OK 74883

Objective:

To obtain full time employment and to continue to learn, and utilize skills

I have developed with a growth oriented organization. I am motivated by a

self-felt, self-accepted calling to the cause of good, growth, and gain in

the lives of others; to be a positive influence in the world at large and

the community that surrounds me.

Education:

Murray State University

Bachelor of Arts in Liberal Arts

Concentrations: Sociology and Art History

Highlighted Courses: Ethics, American Culture, Research Methods,

Society and Technology, Humanities, Global Sociology, Renaissance Art,

19th Century Art, Spanish.

Graduation Date: May 9, 2009

Cumulative GPA: 3.35/4.0

International Experience:

National University of Ireland, Galway

Studied Abroad June-July 2007

Courses Taken: Archeological Heritage of Ireland and Irish Society

Employment Overview:

Teller, First United Bank

June 2009-Present; Provide customer service to bank clientele. Process

customer transactions, address customer concerns. Scan work via

BranchCapture as well as resolving rescan issues with Item Processing.

Maintain and balance teller drawer daily and ATM weekly. Back-up Vault

Teller; Maintain and balance vault daily. Utilize Vertex and AS400

daily.

Intern, Great American Insurance Company, Trucking Division

Summer 2006-Winter 2009; Upload new business for Underwriters via File

Lite, Order and check MVR's, Verify Vin numbers and research files via

Pro, FoxPro, I-360, and Access Database. Dead Quote Entry, Researching

and creating bar codes for Occupational Accident enrollment forms,

Cancelling policies via Oden, special projects such as creating

binders and setup of conference rooms for meetings and the BCP

Planning Project.

Computer Systems/Languages:

Microsoft Word (55wpm), PowerPoint, Excel, Access; Web systems such as I-

360, File Lite, Record Retention, Oden, Choicepoint, SAFER, Vertex and

AS400.

Basic knowledge of speaking and reading Spanish.

Honors/Memberships:

2005 Received the Career Work Ethic Diploma along with High-school Diploma

2005-2009 Member of the MSU Equestrian Team and Horseman's Club

Hobbies/Interests:

Horseback riding, photography, reading/writing, scrapbooking, travel, and

antiquing.

References:

Available upon request.

Contact this candidate