Customer Service Project

Eve Hoffman

**** ****** ******* Westminster, CO 80030* 720-***-****

Profile:

Motivated, personable, hard-working with combination of old work ethic and

new ideas. Talent for quickly mastering technology and new skills.

Professionalism with a personal touch has been the key to providing

successful customer service. Accustomed to handling sensitive and

confidential records and information. Demonstrated history of producing

accurate work in a timely manner. Competent in ability to succeed in a

deadline-driven environment.

Skills Summary:

* Project Coordination * Accounting/Bookkeeping *

Payroll w/ HR Asst.

* Estimating * Computer Savvy

* Customer Service

* Plan Reading * General Office Skills

* Phone Skills

* Purchasing * Written Correspondence

* Tracking

* Organization * Medical Terminology

* Focus & Detail

Professional Experience:

COMMUNICATION/PRESENTATION

. Prepare job manuals for project managers by compiling & organizing

essential information specific to each job

. Revise/Update employee handbook for construction company

. Conduct small group & individual new employee orientation explaining

company policies and benefits

. Compose professional correspondence to employees, customers and vendors

. ACCOMPLISHMENT: Successfully communicating with fellow employees and

outside customers when dealing with general as well as confidential

issues.

CUSTOMER SERVICE/MARKETING

. Solicitation of quotes for work from subcontractors and for materials

from vendors/suppliers

. ACCOMPLISHMENT: Continuing communications with owners, subcontractors &

material suppliers throughout construction jobs to ensure smooth

completion of work while creating new sources of contacts and vendors for

future business advantages.

DETAIL MASTERY & ORGANIZATION

. Detail in all areas of accounting whether accounts payable or payroll.

Use of organizational skills to successfully accomplish deadline-driven

payrolls and other tasks

. Attention to detail in reviewing plans & specifications prior to and

during the estimating/bidding process

. ACCOMPLISHMENT: Use of organization skills to track all phases of

paperwork from award of job to completion of as many as 25 ongoing

construction projects at once

. ACCOMPLISHMENT: Have successfully worked 3 separate payrolls each week

for separate divisions of a single company to be paid on alternate weeks

in addition to Davis Bacon Wage payroll and reports.

Computer Skills: * MAS90

* Microsoft Word * Great Plains

* Microsoft Power Point * Heavy Bid

Estimating Program

* Microsoft Excel * Outlook

* Microsoft Access * Internet

Employment History:

Ducts Unlimited Mechanical Systems, Inc., 5156 W. 58th Ave., Arvada, CO

80003

Estimating Coordinator

Mesa Oil, Inc., 7239 Bradburn Blvd., Westminster, CO 80030

AR Clerk

DKS Enterprises, Inc., 250 N. Main, Brighton, CO 80601

Project Coordinator/Estimating

Kelly Corporation, 7000 N. Broadway, Denver, CO 80021

Payroll Clerk

Dacoa, Inc., 4545 E. 60th Ave., Commerce City, CO 80022

Payroll Clerk/Accounting

Concrete Express, Inc., 2027 Colfax Ave., Denver, CO 80204

Project Coordinator/Subcontractor A/P

W.L. Contractors, Inc., 6435 W. 55th Ave., Arvada, CO 80002

Estimator

Payroll Clerk

Education:

Monticello High School- Monticello, NY - NYS Regents Diploma

Orange County Community College, Middletown, NY - 41.5 credit hours Liberal

Arts

Tulsa Junior College, Tulsa, OK - 3.0 credit hours - Principals of

Accounting I

Heritage College of Health Careers, Lakeside, CO - Massage Therapy, C.M.T.

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