Human Resources Management
Resume:
Giuseppe (Joe) Caserta
Orlando, FL 32839
abkcdi@r.postjobfree.com
OBJECTIVE
A position in Human
Resource Management
SUMMARY OF QUALIFICATIONS
Over 6 years of experience in human services, Bi-lingual,(English/Spanish)
excellent client service, Knowledge of Word, Outlook, Excel, Access,
PowerPoint, PeopleSoft HRMS, Power Point, Leave Link and data entry of
60WPM. Ability to identify issues and act as a mediator to resolution.
Excellent communication skills, specialist in multi tasking and resolving
problems prior to escalation, detail oriented, follow guidelines and when
needed utilize creativity, & possess analytical skills in client relations.
EMPLOYMENT HISTORY
Employment and Training Services (ETS)
Morristown, NJ (Jan 2009 - present)
Senior Employment Counselor
. Conduct interviews with clients, informing clients of rights and
responsibilities.
Determine client work readiness through assessment.
. Administer state aptitude tests.
. Placing clients in the appropriate and required mix of activities to
meet
WFNJ work requirements.
. Entering of confidential client data.
. Monitor client work activities and process client timesheets
accordingly.
. Coordinate with other public assistance/human services offices to
obtain
necessary information as it relates to client case.
. Attend local Fair Hearing court trials.
Affiliated Computer Services, Inc. (ACS)
Little Falls, NJ (March 2007 - Jan 2009)
Project Support Associate Analyst (Human Resources Specialist)
. Initiate claims and inquiries for state family leaves, FMLA, short
& long term disability, worker's compensation, military leaves,
personal leaves, educational leaves and maternity leaves for
employees of business client Lockheed Martin (LM).
. Process and enter employee data for new hires, rehires, transfers,
terminations.
. Update and audit employee-HR related profile data entered into
LM's PeopleSoft system (HRMS).
Office of Temporary Assistance (OTA)
Morristown, NJ (June 2004 - March 2007)
Human Services Specialist II (Bilingual)
. Determine eligibility for public assistance benefits.
. Field inquiries on state & local public assistance benefits,
and non financial
public assistance alike.
. Schedule to meet with and conduct interviews on clients regarding
their current financial and employment situation as well as gather
the required documentation in order to determine financial need for
benefit eligibility and continuation.
. Process and manage client cases for cash assistance and Medicaid
programs utilizing the necessary agency systems to conduct background
checks of client's income, resources, employment history, and any and
all current medical exemptions to employment.
. Prepare detailed reports for the agency's investigative unit
regarding possible fraudulent client activity as well as requests for
the recoupment of benefit over-issuances.
. Provision of referrals.
. Mentor new hires in public assistance programs through one-on-one
on the job coaching to include the areas of case management
strategies, usage of systems/ programs and agency software and
interviewing techniques and procedures; simultaneously keep the
mentee's supervisor aware of his/her level of progress.
. Attend local Fair Hearing court trials, on adverse action taken
supported by the proper documentation.
EDUCATION
Devry Keller Graduate School of Management (2004 - 2006)
Human Resource Management Degree: Health Services
(DISTINCTION HONORS)
Montclair University, Upper Montclair, NJ (1998 - 2002)
Bachelor of Arts (Humanities)
(MAGNA CUM LAUDE HONORS)
CERTIFICATIONS
. Job Counselor Certificate with State of NJ
. ACTFL Oral Proficiency certificates in both Italian and Spanish
(ACTFL = American Council on the Teaching of Foreign Languages).
. State of NJ Certificate of Eligibility: Teacher of Spanish
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