Melissa Johnson

**** *. ***** **, *********, Ohio 45318

Phone: 937-***-**** Cell 937-***-****

E-mail: abkcdg@r.postjobfree.com

OBJECTIVE:

To obtain a customer service position offering challenge, promotion and the

opportunity to utilize my skills and experience to contribute to the growth

of the company.

EXPERIENCE:

My Paintbox, Inc (A division of Funtastic LTD) Dayton, Ohio 6/2007-

11/2008

Customer Service Manager

Recruited to join start up company in US in the position of Customer

Service Manager. Effectively managed all customer service functions to

support $2M annual sales and assisted in delivering positive EBITDA in the

first year of business. Key accountabilities included processing manual and

EDI orders for warehouse and drop-ship orders. Worked with warehouse and

sourcing to maintain fulfillment lead times of 24 hrs or less on 98% of

customer orders. Responsible for coordinating timing and orders between the

customer, warehouse and installation team to meet scheduled refurb dates.

Responsible for Accounts Receivables functions which includes invoicing,

returns, credits, deduction resolution, check application and collections.

As a member of a cross functional team I contributed to developing company

policy and procedures and cross trained and assisted with Supply Chain

planning.

Evenflo Company, Inc., Miamisburg, Ohio 12/1994 - 6/2007

Customer Service Team Leader/ Supervisor

Served as Liaison between the company and sales team for Key Accounts which

included Wal-mart, Target, Burlington and Meijers. Accountabilities

included processing all EDI orders and resolving all order discrepancies,

shipping and pricing issues in a timely manner to ensure on time shipments.

Monitored Special Pricing contracts to confirm they were approved and in

the system to ensure invoice accuracy. Worked closely with the Direct

Import team and Supply Chain to confirm availability and resolve out of

stock situations. Assisted the Credit department with researching pricing

and shipping deductions for assigned accounts. As a member of a cross

functional team we researched, tested and implemented a Baby 2000 ERP

system. I also served as the Customer Service trainer and trained the

department on the new system when implemented and served as Liaison between

the department and IT to resolve new opportunities and to implement

continuous improvement processes. Also created and maintained the customer

service procedure manuals . Other responsibilities included leading the

Invoice Management and record retention areas. These responsibilities

included ensuring all invoices were distributed in a timely manner, back up

shipping documentation was matched and easily accessible. Record

retention responsibilities included maintaining record retention for

invoicing and arranging for off site storage.

Brownlee Medical, Piqua, Ohio 1994 - 12/1994

Receptionist

Responsible for registering patients, operating multi line switchboard and

other required office duties to support medical staff.

EDUCATION:

Upper Valley JVS (Adult Education) 1986

1. Office Employment Certificate

Upper Valley JVS (Jr/Sr High School) 1980-1982

1. Health Occupations

Covington High School 1982

2. General Studies

Interests:

Family, shopping, and reading.

References furnished upon request.

Contact this candidate